53-1004408-11 Installation Guide
Brocade
®
G610 Switch Hardware Installation Guide
Contacting Technical Support for Your Brocade
®
Product
For product support information and the latest information on contacting the Technical Assistance Center, go to https://
www.broadcom.com/support/fibre-channel-networking/. If you have purchased Brocade
®
product support directly from
Broadcom, use one of the following methods to contact the Technical Assistance Center 24x7.
Online Telephone
For nonurgent issues, the preferred method is to log in to
myBroadcom at https://www.broadcom.com/mybroadcom. (You
must initially register to gain access to the Customer Support
Portal.) Once there, select Customer Support Portal > Support
Portal. You will now be able to navigate to the following sites:
•
Knowledge Search: Clicking the top-right magnifying glass
brings up a search bar.
•
Case Management: The legacy MyBrocade case
management tool (MyCases) has been replaced with the Fibre
Channel Networking case management tool.
•
DocSafe: You can download software and documentation.
•
Other Resources: Licensing Portal (top), SAN Health (top and
bottom), Communities (top), Education (top).
Required for Severity 1 (critical) issues:
Please call Fibre Channel Networking Global Support at one of
the numbers listed at https://www.broadcom.com/support/fibre-
channel-networking/.
If you purchased Brocade product support from a Broadcom OEM/solution provider, contact your OEM/solution provider
for all your product support needs.
•
OEM/solution providers are trained and certified by Broadcom to support Brocade products.
•
Broadcom provides backline support for issues that cannot be resolved by the OEM/solution provider.
•
Brocade Supplemental Support augments your existing OEM support contract, providing direct access to Brocade
expertise. For more information on this option, contact Broadcom or your OEM.
•
For questions regarding service levels and response times, contact your OEM/solution provider.
Document Feedback
Quality is our first concern. We have made every effort to ensure the accuracy and completeness of this document.
However, if you find an error or an omission or if you think that a topic needs further development, we want to hear from
you. Send your feedback to documentation.pdl@broadcom.com. Provide the publication title, publication number, topic
heading, page number, and as much detail as possible.
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