83
B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can clear most errors and perform routine maintenance messages by yourself. If you need
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
Troubleshooting B
Error Message Cause Action
Access Denied The function you want to use is
restricted by Secure Function
Lock.
Contact your administrator to check your
Secure Function Lock Settings.
Access Error The device is removed from the
USB direct interface while the
data is processing.
Press Stop/Exit. Reinsert the device and try
to print with Direct Print.
Calibration
failed.
Calibration failed. Turn off the machine. Wait a few
seconds, then turn it on again.
Put in a new drum unit. (See Replacing
the drum unit on page 45.)
Put in a new belt unit. (See Replacing
the belt unit on page 50.)
Put in a new waste toner box. (See
Replacing the waste toner box
on page 56.)
If the problem continues, call your
Brother dealer.
Cartridge Error
Put the Black (K)
Toner Cartridge
back in.
1
1
The toner cartridge
colour with the
problem is shown in
the message.
The toner cartridge is not installed
correctly.
Pull out the drum unit and remove the toner
cartridge for the colour that is indicated on
the LCD, then re-install the toner cartridge in
the drum unit. Put the drum unit back into
the machine.
Condensation One of the issues that can cause
this error is that condensation
may form inside the machine after
a room temperature change.
Leave the machine powered on, and fully
open the front cover. Wait 30 minutes,
switch OFF and close the cover, then switch
ON. If this does not clear the error, call your
Brother dealer.
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