Brother DCP-L5650DN Service Manual

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4.4 Troubleshooting for Software Problems
End users can solve problems related to software, for instance, printing is not possible from a
computer although test print or Printer Setting print can be performed from the machine, as
long as they follow the User Check items. If the problem still cannot be solved, implement
each procedure according to the step numbers in the tables below.
4.4.1 Cannot receive data
*
Check the Product ID on a Macintosh according to the following procedure:
(1) Select "About This Mac" from the "Apple" menu.
(2) Press the "More Info..." button in the "About This Mac" dialog box.
(3) Select "USB" at the bottom of "Hardware" in the "Content" on the left side of the
screen.
(4) Select "DCP-XXXX, MFC-XXXX" in the "USB Device Tree".
(5) Check the "Product ID" under "DCP-XXXX, MFC-XXXX".
Product ID (hexadecimal)
• DCP-L5500D series：0398h • MFC-L5702DW：03C7h
• DCP-L5500DN series：0399h • MFC-L5750DW series：03A5h
• DCP-L5502DN7：039Ah • MFC-L5755DW series：03B2h
• DCP-L5600DN series：039Bh • MFC-L5800DW series：03A7h
• DCP-L5602DN：039Ch • MFC-L5802DW：03A8h
• DCP-L5650DN series：039Dh • MFC-L5850DW series：03A9h
• DCP-L5652DN：039Eh • MFC-L5900DW series：03AAh
• DCP-L6600DW series：039Fh • MFC-L5902DW：03ABh
• MFC-8530DN：03A2h • MFC-L6700DW series：03ACh
• MFC-8535DN：03A3h • MFC-L6702DW：03ADh
• MFC-8540DN：03A6h • MFC-L6750DW series：03AEh
• MFC-8550DN：03A4h • MFC-L6800DW series：03AFh
• MFC-L5700DN series：03A0h • MFC-L6900DW series：03B0h
• MFC-L5700DW series：03C6h • MFC-L6902DW：03B1h
• MFC-L5702DN：03A1h
<User Check>
• Check that the USB cable or LAN cable is not damaged.
• When using an interface switch, check that the correct machine is selected.
• Check the relevant section in the online User's Guide.
• Check the driver settings.
• Reset the machine to the default settings. (Refer to the online User's Guide.)
Step Cause Remedy
1
Machine connection For Macintosh, check the Product ID*.
When it is wrong, update the firmware.
2 Main PCB failure Replace the main PCB ASSY.

Brother DCP-L5650DN Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7.2 s
Print speed (black, normal quality, A4/US Letter)	42 ppm
Copier resize	25 - 400 %
Maximum copy resolution	- DPI
N-in-1 copy function (N=)	2, 4
Copy speed (black, normal quality, A4)	42 cpm
Scan to	Cloud, E-mail, E-mail Server, FTP, File, Image, OCR, USB
Scanner type	Flatbed scanner
Scan speed (black)	28 ppm
Scan speed (color)	20 ppm
Image formats supported	BMP, JPG, PNG, TIF
Maximum scan resolution	19200 x 19200 DPI
Duplex scan speed (black)	56 ppm
Duplex scan speed (color)	34 ppm
Document formats supported	DOCX, PDF, PPTX, TXT, XML, XPS
Display	LCD
Control type	Touch
Product color	Black
Display diagonal	3.7 \
Market positioning	Business
Card reader integrated	No
Sound power level (standby)	35 dB
Sound pressure level (printing)	55 dB
Digital sender	-
Maximum duty cycle	50000 pages per month
Recommended duty cycle	0 - 3500 pages per month
Page description languages	BR-Script 3, Epson FX, IBM ProPrinter, PCL 6, PDF 1.7
Security algorithms	802.1x RADIUS, EAP-FAST, EAP-MD5, EAP-TLS, HTTPS, IPPS, PEAP, SMTP-AUTH, SNMP, SSL/TLS
Online services supported	Dropbox, Evernote, Facebook, Flickr, Google Drive, OneDrive, OneNote, Picasa
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print, Mopria Print Service
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOS name resolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD, Custom Raw Port/Port9100, SMTP Client, IPP/IPPS, FTP Client and Server, CIFS Client, TELNET Server, SNMPv1/v2c/v3, HTTP/HTTPS server, TFTP client and server, ICMP, Web Services (Print/Scan), SNTP Client, LDAP
Supported network protocols (IPv6)	NDP, RA, DNS resolver, mDNS, LLMNR responder, LPR/LPD, Custom Raw Port/Port9100, IPP/IPPS, SMTP Client, FTP Client and Server, CIFS Client, TELNET Server, SNMPv1/v2c, HTTP/HTTPS server, TFTP client and server, ICMPv6, SNTP Client, LDAP, Web Services (Print/Scan)
Total input capacity	250 sheets
Total output capacity	150 sheets
Multi-Purpose tray input capacity	50 sheets
Auto document feeder (ADF) input capacity	70 sheets
Envelopes sizes	6 3/4, 7 3/4, 9, 10
Paper tray media types	Bond paper, Envelopes, Recycled paper
Non-ISO print media sizes	Executive
ISO A-series sizes (A0...A9)	A4, A5, A6
Multi-purpose tray media types	Envelopes, Letterhead
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight (imperial)	16 - 53 lbs
Standard interfaces	Ethernet, USB 2.0
USB 2.0 ports quantity	1
Power consumption (off)	0.03 W
Power consumption (ready)	36 W
Power consumption (sleep)	8.4 W
Power consumption (average operating)	630 W
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	20 - 80 %
Package depth	525.78 mm
Package width	599.44 mm
Package height	629.92 mm
Package weight	20638.453 g

Weight and Dimensions

Depth	426.72 mm
Width	495.3 mm
Height	485.14 mm