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Error and Maintenance Messages
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's
FAQs & Troubleshooting page at support.brother.com.
• Related Information references are at the bottom of this page.
>> DCP-T520W/DCP-T525W/DCP-T720DW/DCP-T725DW/DCP-T820DW/DCP-T825DW
>> MFC-T920DW/MFC-T925DW
DCP-T520W/DCP-T525W/DCP-T720DW/DCP-T725DW/DCP-T820DW/DCP-T825DW
Error Message
Cause Action
B&W Print Only
The amount of remaining ink in one or
more of the ink tanks (except black) is
low.
This error message may appear if the ink
dot counter is incorrect even if some ink
remains.
While this message appears on the LCD,
each operation works in the following way:
• Printing
(Windows)
If the media type is set to Plain Paper
and you selected Greyscale in the
printer driver, you can use the machine
as a monochrome printer.
• Copying
If the paper type is set to Plain
Paper, you can make copies in
monochrome.
Refill the ink tank.
When you refill the ink tank, fill the ink up
to the upper line, or fill with all of the ink in
the bottle if it does not exceed the upper
line.
A message may appear on the LCD to
verify whether the ink tanks were refilled.
Press a (Yes) to reset the ink dot counter
for the refilled colour. Press b (No) for the
non-refilled colours.
See Related Information: Refill the Ink
Tanks.
The machine may stop all print operations
and you may not be able to use the
machine until you refill the ink tank in the
following case:
• If you unplug the machine.
Cannot Connect
The maximum number of mobile devices
are already connected to the Wi-Fi Direct
network when the Brother machine is the
Group Owner.
After the current connection between your
Brother machine and another mobile
device has shut down, try to configure the
Wi-Fi Direct settings again. You can
confirm the connection status by printing
the Network Configuration Report.
See Related Information: Print the
Network Configuration Report.
Cannot Print
Refill [X]
The amount of remaining ink in one or
more of the ink tanks is low. The machine
will stop all print operations.
This error message may appear if the ink
dot counter is incorrect even if some ink
remains.
Refill the ink tank.
When you refill the ink tank, fill the ink up
to the upper line, or fill with all of the ink in
the bottle if it does not exceed the upper
line.
A message may appear on the LCD to
verify whether the ink tanks were refilled.
Press a (Yes) to reset the ink dot counter
for the refilled colour. Press b (No) for the
non-refilled colours.
See Related Information: Refill the Ink
Tanks.
• You can still scan even if the ink is low
or needs to be refilled.
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