2-52
Confidential
4.2.8 Paper jam
 Paper jams in the paper tray
<User Check>
• Check that the paper is set in the paper tray correctly.
• Flip over the paper in the paper tray or rotate the paper 180°.
• Adjust the paper guide according to the paper size.
• Check that there is not too much paper set in the paper tray.
• Check that the thickness of the paper is 60 to 105 g/m
2
.
• Flip through the paper and reset it in the paper tray.
• Replace the toner cartridge with a new one.
• Replace the drum unit with a new one.
Step Cause Remedy
1
Foreign object around the paper 
tray
Remove the foreign object.
2
Paper dust cleaning roller 
attachment failure
Reattach the paper dust cleaning roller.
3
Registration front actuator 
coming off
Reattach the registration front actuator.
4
Connection failure of the 
registration front/rear sensor 
PCB harness
Reconnect the registration front/rear sensor 
PCB harness.
5
Connection failure of the 
registration clutch harness
Reconnect the registration clutch harness.
6
Connection failure of the HVPS 
flat cable
Reconnect the HVPS flat cable.
7
HVPS flat cable breakage Replace the HVPS flat cable.
8
Registration front sensor failure Replace the registration front/rear actuator 
holder ASSY.
9
Registration clutch failure Replace the registration clutch.
10
Main motor failure Replace the main motor.
11
New toner sensor PCB failure Replace the new toner sensor PCB ASSY.
12
Panel PCB failure Replace the panel PCB ASSY.
13
High-voltage power supply PCB 
failure
Replace the high-voltage power supply PCB 
ASSY.
14
Damaged gears in the paper 
feeding system
Replace the main frame L ASSY.
15
Damaged fuser unit Replace the fuser unit.
16
Main PCB failure Replace the main PCB ASSY.