Brother MFC-5490CN User Manual

Troubleshooting and Routine Maintenance
115
B
Photo paper does not feed
properly.
When you print on Brother photo paper, load the instruction sheet included with
the photo paper in the paper tray first, and then put the photo paper on top of the
instruction sheet.
Clean the paper pick
-up roller. (See Cleaning the paper pick-up roller
on page 134.)
Machine feeds multiple pages Make sure the paper is loaded correctly in the paper tray. (See Loading paper and
other print media on page 8.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap. (See Loading paper and other
print media on page 8.)
Machine does not print from Adobe
Illustrator.
Try to reduce the print resolution. (See Printing for Windows
®
or Printing and
Faxing for Macintosh
®
in the Software User's Guide on the CD-ROM.)
Printing Received Faxes
Difficulty Suggestions
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received colour fax prints only in
black & white.
Replace any colour ink cartridges that are empty or nearly empty, and then ask
the other person to send the colour fax again. (See Replacing the ink cartridges
on page 129.)
Left and Right margins are cut off or
a single page is printed on two
pages.
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 38.)
Telephone Line or Connections
Difficulty Suggestions
Dialling does not work. (No dial
tone)
Check that the machine is plugged in and switched on.
Check the line cord connection.
(Not available in New Zealand)
Change the Tone/Pulse setting. (See Quick Setup Guide.)
Lift the external telephone’s handset, (or the machine’s handset or cordless
handset if available), and then dial the number to send a manual fax. Wait to hear
fax receiving tones before pressing Mono Start or Colour Start.
The machine does not answer
when called.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive modes on page 35.) Check for a dial tone. If possible, call your machine
to hear it answer. If there is still no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.
Printing (continued)
Difficulty Suggestions

Brother MFC-5490CN Specifications

General

Duplex printing	No
Print technology	Inkjet
Maximum resolution	1200 x 6000 DPI
Economical printing	Yes
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	28 ppm
Scan to	E-mail, File, Image, OCR, USB
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Output color depth	24 bit
Scan speed (black)	3.44 ppm
Image formats supported	BMP, JPG
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 1200 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Copy speed (black, normal quality, A4)	23 cpm
Copy speed (color, normal quality, A4)	20 cpm
Faxing	Mono faxing
Fax memory	400 pages
Modem speed	33.6 Kbit/s
Fax speed dialing (max numbers)	100
Total input capacity	150 sheets
Total output capacity	50 sheets
Internal memory	40 MB
Processor family	RISC
Compatible memory cards	CF, MS Pro, SD, SDHC, xD
Sound pressure level (printing)	50 dB
Maximum print size	216 x 356 mm
Paper tray media types	Glossy paper, Photo paper, Plain paper, Transparencies
Paper tray media weight	64 - 220 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5, B6
Photo paper sizes (imperial)	4x6, 5x7 \
Borderless printing media sizes	4x6, 5x7, A4, A6, Letter
Maximum ISO A-series paper size	A4
Auto Document Feeder (ADF) media weight	60 - 90 g/m²
Standard interfaces	USB 2.0
USB 2.0 ports quantity	1
Dimensions (WxDxH)	440 x 403 x 222 mm
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	copy, print, scan
AC input frequency	50 - 60 Hz
Power consumption (standby)	6 W
Power consumption (PowerSave)	4.5 W
Power consumption (average operating)	27 W
Package weight	13.700 g
Maximum duty cycle	- pages per month
Display	LCD
Market positioning	Home & office
Display number of lines	2 lines
Display number of characters	16
Mac operating systems supported	Mac OS X 10.2 Jaguar, Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64
Windows operating systems supported	Windows 2000 Professional, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Sustainability certificates	ENERGY STAR