Troubleshooting and Routine Maintenance
121
B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error and shows an error message. The
most common error and maintenance messages are shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error Message Cause Action
B&W Print Only
One or more of the colour ink
cartridges is empty.
While this message appears on the
LCD, each operation works in the
following way:
Printing
If you click Greyscale in the
Advanced tab of the printer
driver you can use the machine
as a monochrome printer for
approximately four weeks
depending on the number of
pages you print.
Copying
If the paper type is set to
Plain Paper or
Inkjet Paper you can make
copies in monochrome.
Faxing
If the paper type is set to
Plain Paper or
Inkjet Paper the machine
will receive and print faxes in
monochrome.
If a sending machine has a
colour fax, the machine
’s
‘handshake’ will ask that the fax
be sent as monochrome.
If the paper type is set to
Other Glossy or
Brother BP71, the machine will
stop all print operations. If you
unplug the machine, or take out the
empty ink cartridge, you cannot use
the machine until you change to a
new ink cartridge.
Replace the empty ink cartridges. (See
Replacing the ink cartridges on page 129.)
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