Brother MFC-J1300DW User Manual

Home > Troubleshooting
Troubleshooting
If you think there is a problem with your machine, first check each of the items below, then try to identify the
problem, and follow our troubleshooting tips.
You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the
latest FAQs & Troubleshooting tips.
Visit us at support.brother.com.
Click FAQs & Troubleshooting and search for your model name.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's protective parts have been removed.
• The ink cartridges are installed correctly.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless connection is
set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link button is blinking.
• The machine's LCD is displaying messages.
If you did not solve the problem with the checks, identify the problem and then see Related Information.
Related Information
• Error and Maintenance Messages
• Document Jams
• Printer Jam or Paper Jam
• If You Are Having Difficulty with Your Machine
• Check the Machine Information
• Reset Your Brother Machine
Related Topics:
• Paper Handling and Printing Problems
• Telephone and Fax Problems
• Other Problems
• Network Problems
• Google Cloud Print Problems
• AirPrint Problems
481

Brother MFC-J1300DW Specifications

General

N-up printing	2, 4, 9, 16
Print technology	Inkjet
Maximum resolution	1200 x 6000 DPI
Duplex printing mode	Auto/Manual
N-in-1 print function	Yes
Print speed (ISO/IEC 24734) mono	12 ipm
Print speed (ISO/IEC 24734) color	10 ipm
Time to first page (black, normal)	8 s
Time to first page (color, normal)	8.5 s
Duplex print speed (ISO/IEC 24734) mono	3 ipm
Print speed (black, normal quality, A4/US Letter)	- ppm
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 1200 DPI
Maximum number of copies	99 copies
Duplex copy speed (black, US Letter)	2.5 ppm
Faxing	Color faxing
Fax memory	180 pages
Modem speed	14.4 Kbit/s
Fax speed dialing (max numbers)	100
Scan to	E-mail, FTP, File, Image, OCR, USB
Scan drivers	TWAIN, WIA
Scanner type	Flatbed & ADF scanner
Input color depth	30 bit
Maximum scan area	216 x 297 mm
Output color depth	24 bit
Image formats supported	JPEG, TIFF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF
Optical scanning resolution	1200 x 2400 DPI
Digital sender	-
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	5000 pages per month
Recommended duty cycle	50 - 1500 pages per month
Page description languages	GDI
Display	LCD
Control type	Touch
Product color	White
Display diagonal	2.67 \
Market positioning	Home & office
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Security algorithms	64-bit WEP, 128-bit WEP, 802.1x RADIUS, EAP-FAST, EAP-MD5, EAP-TLS, EAP-TTLS, HTTPS, IPPS, IPSec, LEAP, PEAP, SMTP-AUTH, SNMPv3, SSID, SSL/TLS, WPA-AES, WPA-PSK, WPA-TKIP, WPA2-AES, WPA2-PSK, WPA2-TKIP
Ethernet LAN data rates	10, 100 Mbit/s
Online services supported	Box, Dropbox, Evernote, OneDrive, OneNote
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print, Mopria Print Service
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA (Auto IP), WINS/NetBIOS name resolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD, Custom Raw Port/ Port9100, IPP, FTP/FTPs Client FTP Server, SNMPv1/v2c/v3, TFTP server, SMTP Client, ICMP, Web Services (Print/ Scan), CIFS Client, SNTP Client, LDAP, HTTP Server
Supported network protocols (IPv6)	NDP, RA, mDNS, LLMNR Responder, DNS Resolver, LPR/LPD, Custom Raw Port/ Port9100, IPP, FTP/FTPs Client FTP, SNMPv1/v2c/v3, TFTP server, Web Services (Print/Scan), SMTP Client, CIFS Client, SNTP Client, LDAP, ICMPv6, HTTP Server
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Internal memory	128 MB
Compatible memory cards	MMC, MMC Mobile, MMC+, SD, SDHC, SDXC
Sound pressure level (copying)	50 dB
Power consumption (off)	0.2 W
Power consumption (sleep)	1.3 W
Power consumption (standby)	4 W
Power consumption (average operating)	20 W
Sustainability certificates	Nordic Swan Ecolabel, Blue Angel, ENERGY STAR
Paper input type	Paper tray
Total input capacity	150 sheets
Total output capacity	50 sheets
Auto document feeder (ADF) input capacity	20 sheets
Bundled software	Brother iPrint&Scan, Nuance PaperPort 14 SE, Brother Control Centre 4
Envelopes sizes	C5, Com-10, DL, Monarch
Photo paper sizes	9x13 cm
Custom media width	148 - 216 mm
Custom media length	148 - 355 mm
Duplex media weight	64 - 105 g/m²
Paper tray media types	Glossy paper, Photo paper, Plain paper, Recycled paper
Paper tray media weight	64 - 220 g/m²
Non-ISO print media sizes	Index card
ISO A-series sizes (A0...A9)	A4, A5, A6
Multi-purpose tray media types	Glossy paper, Plain paper, Recycled paper
Maximum ISO A-series paper size	A4
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1
Printer management	BRAdmin Light

Weight and Dimensions

Depth	341 mm
Width	435 mm
Height	195 mm