Brother MFC-J3530DW Service Manual

Confidential
2-1
CHAPTER 2 TROUBLESHOOTING
1 INTRODUCTION
This section gives the service personnel some of the troubleshooting procedures to be
followed if an error or malfunction occurs with the machine. It is impossible to anticipate
all of the possible problems which may occur in future and determine the
troubleshooting procedures, so this section covers some sample problems. However,
those samples will help service personnel pinpoint and repair other defective elements
if he/she analyzes and examines them well.
1.1 Precautions
For precautions in a check based on troubleshooting, see "Precautions for
Troubleshooting and/or Disassembly/Assembly". (Refer to page: x)
1.2 Initial Check
Prior to proceeding to the troubleshooting procedures, make the following initial
checks:
Environmental conditions
(1) The machine is placed on a flat, firm surface.
(2) The machine is used in clean environment with temperature (10 to 35 degree-C)
and humidity (20 to 80 %.)
(3) The machine is not exposed to direct sunlight, excessive heat, moisture, or dust.
(4) The machine is transported in level.
Power requirements
(1) The power requirements described in label of the machine is supplied. Its variation
is within +/-10% of the rated voltage.
(2) All cables and harnesses are firmly connected.
(3) The fuses are not blown.
Recording paper
(1) A recommended type of paper is being used (refer to Chapter 1, Section 10 "PAPER")
(2) The recording paper is not dampened.
Consumable Parts
(1) Ink cartridge (4 colors) is correctly set, or ink is properly refilled.
Head/carriage unit
(1) Repeat purge action (maintenance code 76) for a couple of times. (Refer to
Chapter 5, Section 1.3.28 "Purge Operation (Maintenance mode 76)".)
Others
(1) Low temperature
Motor may not run correctly due to excessive load for each drive in low
temperature environment. Warm the room temperature in such case.

Brother MFC-J3530DW Specifications

General

Secure printing	Yes
Print technology	Inkjet
Maximum resolution	4800 x 1200 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	6 s
Print speed (black, normal quality, A3)	22 ppm
Print speed (color, normal quality, A3)	20 ppm
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 4800 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Copy speed (black, normal quality, A3)	12 cpm
Copy speed (color, normal quality, A3)	9 cpm
Scan to	E-mail, E-mail Server, FTP, File, Image, OCR, USB
Grayscale levels	256
Input color depth	48 bit
Output color depth	24 bit
Scan speed (color)	8 ppm
Input grayscale depth	16 bit
Output grayscale depth	8 bit
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Faxing	Color faxing
Fax memory	200 pages
Fax forwarding to	E-mail, Fax, PC
Fax transmission speed	33.6 sec/page
Fax speed dialing (max numbers)	250
Digital sender	No
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Number of print cartridges	4
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Security algorithms	64-bit WEP, 128-bit WEP, 802.1x RADIUS, IPSEC, SMTP-AUTH, SNMPv3, SSL/TLS, WPA-PSK, WPA2-PSK
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print, Mopria Print Service
Control type	Touch
Product color	Black
Display diagonal	2.7 \
Market positioning	Home & office
Quantity per pack	1 pc(s)
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0.04 W
Power consumption (sleep)	1.6 W
Power consumption (standby)	6 W
Power consumption (printing)	27 W
Power consumption (average operating)	- W
Cables included	Phone
Included cartridge capacity (CMY)	4 pages
Included cartridge capacity (black)	1 pages
Safety	APOP*, SMTP-AUTH, SSL/TLS (IPPS, HTTPS, FTPS, SMTP, POP3*, IMAP4*), SNMP v3 802.1x (EAP-MD5, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS)
Envelopes sizes	Com-10, DL, Monarch
Photo paper sizes	9x13, 10x15, 13x18 cm
Custom media width	105 - 297 mm
Custom media length	148 - 431.8 mm
Paper tray media types	Coated paper, Glossy paper, Plain paper, Recycled paper
Paper tray media weight	64 - 220 g/m²
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
Maximum ISO A-series paper size	A3
Auto Document Feeder (ADF) media weight	64 - 120 g/m²
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1
Paper input type	Paper tray
Total input capacity	250 sheets
Total output capacity	100 sheets
Multi-Purpose tray input capacity	1 sheets
Auto document feeder (ADF) input capacity	50 sheets
Operating temperature (T-T)	10 - 35 °C

Weight and Dimensions

Depth	477 mm
Width	575 mm
Height	305 mm