Brother MFC-J415W Basic User's Guide

Troubleshooting
55
B
Cannot Detect You installed a new ink cartridge
too quickly and the machine did
not detect it.
Take out the new ink cartridge and
re-install it slowly until it clicks.
If you are not using Genuine
Brother Innobella™ ink the
machine may not detect the ink
cartridge.
Use a new Genuine Brother Innobella™
Ink Cartridge. If the error is not cleared, call
Brother Customer Service.
An ink cartridge is not installed
properly.
Take out the new ink cartridge and re-
install it slowly until it clicks. (See
Replacing the ink cartridges on page 51.)
Cannot Print
Replace Ink
One or more of the ink cartridges
have reached the end of their life.
The machine will stop all print
operations. While memory is
available, black and white faxes
will be stored in the memory. If a
sending machine has a color fax,
the machine's “handshake” will
ask that the fax be sent as black &
white. If the sending machine has
the ability to convert it, the color
fax will be stored in the memory
as a black & white fax.
Replace the ink cartridges. (See Replacing
the ink cartridges on page 51.)
Comm.Error Poor telephone line quality
caused a communication error.
Send the fax again or connect the machine
to another telephone line. If the problem
continues, call the telephone company and
ask them to check your telephone line.
Cover is Open The scanner cover is not
completely closed.
Lift the scanner cover and then close it
again.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover until it
clicks.
Data Remaining Print data is left in the machine's
memory.
Press Stop/Exit. The machine will cancel
the job and clear it from the memory. Try to
print again.
Disconnected The other person or other
person's fax machine stopped the
call.
Try to send or receive again.
Document Jam The document was not inserted or
fed properly, or the document
scanned from the ADF was too
long.
(See Using the ADF (MFC-J415W only)
on page 20.)
(See Document jam (MFC-J415W only)
on page 60.)
DR Mode in Use The machine is set to Distinctive
Ring mode. You cannot change
the Receive Mode from Manual to
another mode.
Set Distinctive Ring to Off. (See Turning
off Distinctive Ring on page 33.)
High Temperature The print head is too warm. Allow the machine to cool down.
Error Message Cause Action

Brother MFC-J415W Specifications

General

Print technology	Inkjet
Maximum resolution	1200 x 6000 DPI
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	28 ppm
Digital sender	No
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	2500 pages per month
Number of print cartridges	4
Scan speed	4.83 sec/page
Dimensions (WxDxH)	390 x 375 x 180 mm
Wireless technology	802.11b/g
All-in-one functions	Copy, Fax, Scan
Color all-in-one functions	copy, fax, print, scan
Compatible operating systems	Mac OS X 10.4.11, 10.5.x, 10.6x Windows 7, Vista, XP, 2000
Scanner type	Flatbed scanner
Grayscale levels	256
Image formats supported	BMP, JPG, PNG, TIF
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Copier resize	25 - 400 %
PC free copying	Yes
Maximum copy resolution	1200 x 1200 DPI
Maximum number of copies	99 copies
Copy speed (black, normal quality, A4)	23 cpm
Copy speed (color, normal quality, A4)	20 cpm
Faxing	Color faxing
Fax memory	170 pages
Modem speed	14.4 Kbit/s
Fax speed dialing (max numbers)	40
Total input capacity	100 sheets
Total output capacity	50 sheets
Total number of input trays	1
Auto document feeder (ADF) input capacity	15 sheets
Compatible memory cards	Memory Stick (MS), MS PRO, SD, SDHC
Sound pressure level (printing)	50 dB
Display	LCD
Display diagonal	1.9 \
Market positioning	Home & office
Maximum print size	216 x 356 mm
Media weight (tray 1)	64 – 220g/m2
Paper tray media types	Envelopes, Glossy paper, Photo paper, Plain paper, Transparencies
Non-ISO print media sizes	Executive (184 x 267mm), index card, Letter (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Supported network protocols (IPv4)	IPv4
Standard interfaces	USB 2.0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Power consumption (standby)	4.5 W
Power consumption (PowerSave)	0.65 W
Power consumption (average operating)	19.5 W
Package weight	10900 g
Sustainability certificates	ENERGY STAR
Certification	Blue Angel