Troubleshooting 
37
B
Error Message Cause Action
B&W 1-sided Print Only
Replace ink.
One or more of the colour ink 
cartridges have reached the end of 
their life.
You can use the machine in 
monochrome mode for approximately 
four weeks depending on the number 
of pages you print.
While this message appears on the 
Touchscreen, each operation works 
in the following way:
 Printing
If the media type is set to 
Plain Paper in the Basic tab and 
Greyscale is chosen in the 
Advanced tab of the printer 
driver, you can use the machine 
as a monochrome printer.
2-sided printing is not available 
when this message appears.
 Copying
If the paper type is set to 
Plain Paper you can make 
copies in monochrome.
2-sided copying is not available 
when this message appears.
 Faxing
If the paper type is set to 
Plain Paper or 
Inkjet Paper, the machine will 
receive and print the faxes in 
monochrome.
If a sending machine has a colour 
fax, the machine’s “handshake” 
will ask that the fax be sent as 
monochrome.
Replace the ink cartridges.
(See Online User’s Guide.)
The machine will stop all print 
operations, you cannot use the 
machine until a new ink cartridge is 
installed in the following cases:
• If you unplug the machine or take 
out the ink cartridge.
• (Windows
®
) If you select 
Slow Drying Paper in the Basic 
tab of the printer driver. 
(Macintosh) If you select 
Slow Drying Paper in the 
Print Settings drop-down list of 
the printer driver.
 
BT Call Sign On
(U.K. only)
BT Call Sign is set to ON. You cannot 
change the Receive Mode from 
Manual to another mode.
Set BT Call Sign to OFF.
(See Online User’s Guide.)