Brother MFC-J6710DW Service Manual

ii
Confidential
2.2 OVERVIEW...................................................................................................................2-3
2.2.1 Cross-section Drawings and Components.......................................................2-3
2.2.2 Paper Path for Documents and Recording Paper............................................2-4
2.2.3 Parts Names and Functions.............................................................................2-5
2.2.4 Block Diagram..................................................................................................2-7
2.2.5 Components.....................................................................................................2-8
2.3 ERROR INDICATION...................................................................................................2-9
2.3.1 Error Codes......................................................................................................2-9
2.3.2 Error Messages..............................................................................................2-13
2.3.3 Communications Error Codes........................................................................2-16
2.3.4 Status Monitor Errors.....................................................................................2-20
2.4 TROUBLESHOOTING ...............................................................................................2-22
2.4.1 Error Cause and Solutions.............................................................................2-22
2.4.2 Paper Feeding Problems ...............................................................................2-61
2.4.2.1 No paper feeding....................................................................................2-61
2.4.2.2 Double feeding .......................................................................................2-62
2.4.2.3 Recording paper jam ..............................................................................2-63
2.4.2.4 Stains on recording paper ......................................................................2-67
2.4.3 Print-image Problems ....................................................................................2-68
2.4.3.1 Defective images....................................................................................2-68
2.4.3.2 Troubleshooting from image defect........................................................2-69
2.4.4 Software-related Problems ............................................................................2-80
2.4.4.1 Cannot print data....................................................................................2-80
2.4.5 Network Problems..........................................................................................2-81
2.4.5.1 Cannot make a print through network connection..................................2-81
2.4.6 Document Feeding Problems ........................................................................2-82
2.4.6.1 Cannot feed documents .........................................................................2-82
2.4.6.2 Document double feeding.......................................................................2-82
2.4.6.3 Document jam ........................................................................................2-83
2.4.6.4 Wrinkles on documents ..........................................................................2-84
2.4.6.5 Cannot detect the document size correctly ............................................2-84
2.4.7 Scanned-image Problems..............................................................................2-85
2.4.7.1 Defective images....................................................................................2-85
2.4.7.2 Troubleshooting from image defect........................................................2-85
2.4.8 Control Panel Problems.................................................................................2-89
2.4.8.1 LCD shows nothing ................................................................................2-89

Brother MFC-J6710DW Specifications

General

Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Economical printing	Yes
Duplex printing mode	Auto
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Digital sender	No
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Number of print cartridges	4
Scan to	E-mail, E-mail Server, File, FTP, Image, OCR, USB
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Input color depth	48 bit
Maximum scan area	A3 (297 x 420) mm
Output color depth	24 bit
Image formats supported	BMP, JPG, TIF
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	2400 x 2400 DPI
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 1200 DPI
Maximum number of copies	99 copies
Copy speed (black, normal quality, A4)	23 cpm
Copy speed (color, normal quality, A4)	20 cpm
Faxing	Color faxing
Fax memory	400 pages
Modem speed	33.6 Kbit/s
Fax coding methods	JPEG, MH, MMR (Fax coding method), MR
Fax resolution (black)	203 x 392 DPI
Fax speed dialing (max numbers)	100
Paper input type	Paper tray
Total input capacity	250 sheets
Total output capacity	50 sheets
Maximum input capacity	500 sheets
Total number of input trays	2
Auto document feeder (ADF) input capacity	35 sheets
Display	LCD
Product color	Black
Display diagonal	3.3 \
Market positioning	Business
Processor family	RISC
Compatible memory cards	Memory Stick (MS), MS PRO, MS PRO Duo, SD, SDHC
Sound pressure level (printing)	50 dB
Photo paper sizes	9x13, 10x15, 13x18, 20x25 cm
Custom media width	148 - 297 mm
Maximum print size	297 x 432 mm
Custom media length	148 - 431.8 mm
Paper tray media types	Bond paper, Glossy paper, Photo paper, Plain paper, Recycled paper, Transparencies
Paper tray media weight	64 - 220 g/m²
Non-ISO print media sizes	Letter
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
Photo paper sizes (imperial)	4x6, 5x7, 5x8, 8x10, 10x15 \
Borderless printing media sizes	A3, A4, A6, B4
Maximum ISO A-series paper size	A3
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	128-bit WEP, 64-bit WEP, SSID, WPA-AES, WPA-PSK, WPA-TKIP, WPA2-PSK
Mobile printing technologies	-
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Scan speed	3.49 sec/page
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	copy, fax, print, scan
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	7.5 W
Power consumption (PowerSave)	4 W
Power consumption (average operating)	26 W
Package weight	25.000 g
Sustainability certificates	ENERGY STAR
Mac operating systems supported	Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008
Windows operating systems supported	Windows 2000, Windows 2000 Professional, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Bundled software	Brother MFL-Pro Suite\\r Brother ControlCentre4 (Win)\\r Nuance® Paperport® 12 SE + OCR (Win)\\r Reallusion® FaceFilter Studio (Win8)\\r Brother ControlCentre2 (Mac)\\r NewSoft® Presto!® PageManager9 (Mac)

Weight and Dimensions

Depth	489 mm
Width	540 mm
Height	331 mm