Brother MFC-J6925DW User Manual

106
B
Identifying your problem B
First, check the following.
 The machine's power cord is connected correctly and the machine's power switch is turned on.
 All of the protective parts have been removed.
 Paper is inserted correctly in the paper tray.
 The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
 Touchscreen Messages
(See Error and maintenance messages on page 108.)
If you did not solve your problem with the above checks, identify your problem and then go to the
suggested page.
Paper handling and Printing problems:
 Printing Difficulties on page 127
 Print Quality Difficulties on page 129
 Paper Handling Difficulties on page 131
 Printing Received Faxes on page 132
Telephone and Fax problems:
 Telephone Line or Connections on page 132
 Handling Incoming Calls on page 135
 Receiving Faxes on page 133
 Sending Faxes on page 134
Copying problems:
 Copying Difficulties on page 136
Troubleshooting B
If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.

Brother MFC-J6925DW Specifications

General

Print technology	Inkjet
Maximum resolution	1200 x 6000 DPI
Economical printing	Yes
Duplex printing mode	Auto
Print speed (ISO/IEC 24734) mono	22 ipm
Print speed (ISO/IEC 24734) color	20 ipm
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 2400 DPI
Maximum number of copies	99 copies
Scan to	E-mail, E-mail Server, FTP, Memory Card, SMB, USB
Scan drivers	ICA, TWAIN, WIA
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Input color depth	48 bit
Output color depth	24 bit
Image formats supported	JPG, MJPEG, TIF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF
Optical scanning resolution	2400 x 2400 DPI
Faxing	Color faxing
Fax memory	200 pages
Modem speed	33.6 Kbit/s
Fax coding methods	MMR
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	- pages per month
Number of print cartridges	4
Total input capacity	500 sheets
Total output capacity	50 sheets
Auto document feeder (ADF) input capacity	35 sheets
Envelopes sizes	C5, Com-10, DL, Monarch
Photo paper sizes	9x13, 10x15, 13x18, 13x20 cm
Custom media width	148 - 297 mm
Custom media length	148 - 431.8 mm
Paper tray media types	Coated paper, Envelopes, Glossy paper, Photo paper, Plain paper, Transparencies
Non-ISO print media sizes	2L, Executive (184 x 267mm), Folio (media size), Index card, L, Ledger (media size), Letter (media size)
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
Borderless printing media sizes	2L, A3, A4, A6, Index card, L, Ledger, Letter
Maximum ISO A-series paper size	A3
Display	TFT
Control type	Touch
Product color	Black, White
Display diagonal	3.7 \
Market positioning	Business
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	128-bit WEP, 64-bit WEP, APOP, SMTP-AUTH, SSID, WPA-AES, WPA-PSK, WPA-TKIP, WPA2-AES, WPA2-PSK, WPS
Online services supported	Box, Dropbox, Evernote, Facebook, Flickr, Google Drive, OneDrive, Picasa
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print
Standard interfaces	Ethernet, NFC, USB 1.1, USB 2.0, Wireless LAN
USB 1.1 ports quantity	1
Fax compatibility	ITU-T G3
Compatible memory cards	MicroSD (TransFlash), MicroSDHC, MiniSD, MiniSDHC, MMC, MMC Mobile, MMC+, MS Duo, MS Micro (M2), MS PRO Duo, SD, SDHC, SDXC
Sound pressure level (copying)	50 dB
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0.04 W
Power consumption (ready)	5.5 W
Power consumption (average operating)	29 W
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Other operating systems supported	Android, iOS, Windows Phone
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2 x64, Windows Server 2008 x64, Windows Server 2012 R2 x64, Windows Server 2012 x64
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Bundled software	Embedded Web Server \\r BRAdmin Light
Sustainability certificates	Blue Angel, ENERGY STAR
Storage temperature (T-T)	20 - 33 °C
Operating temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	433 mm
Width	553 mm
Height	310 mm