Brother P-touch Embellish ELITE PT-P715eBT - Pair the Label Printer with Your Mobile Device

If you need additional help, visit support.brother.com
Troubleshooting
Problem Solution
The label printer does not
print.
 &KHFNWKDWWKH5LEERQ7DSH&DVVette is inserted correctly.
 ,IWKH5LEERQ7DSH&DVVHWWe is empty, replace it.
 &KHFNWKDWWKH&DVVHWWH&Rver is securely closed.
 &KHFNWKDWWKHFKDUJHLVQRWORZ
 &KHFNWKDWWKHODEHOSULQWHULVRQ
 &KHFNWKDWWKHPRELOHGHYLFHLVQRWLQVOHHSPRGH
 &KHFNWKDWWKHPRELOHGHYLFH¶V%OXHWRRWKVHWWLQJLVRQ
 &KHFNWKDWWKHODEHOSULQWHULVFRQQHFWHGWR\RXUPRELOHGHYLFH
via Bluetooth.
 &KHFNWKDWWKHODEHOSULQWHULVVHOHFWHGLQWKH3WRXFKDSS
 &KHFNWKDWWKHODEHOSULQWHULV not paired with another device.
 0DNHVXUHWKHODEHOSULQWHUDQG\RXUPRELOHGHYLFHDUHFORVH
enough to communicate.
 0DNHVXUHQRGHYLFHVWKDWHPLWUDGLRZDYHVIRUH[DPSOH
a microwave oven) are located nearby.
 &KHFNWKDWWKHFRUUHFWSULQWHUGULYHULVLQVWDOOHGZKHQSULQWLQJ
from a computer.
 &RQQHFWWKHODEHOSULQWHUWR\RXUFRPSXWHUZLWKWKHLQFOXGHG
USB cable when printing from a computer.
 &KHFNWKHULEERQODEHOLVQRWEODQN
 7KHULEERQWDSHGRHV
not feed correctly.
 7KHULEERQWDSHJHWV
stuck inside the label
printer.
 ,IWKHWDSHLVEHQWFXt off the bent section.
 ,IWKHULEERQWDSHLVMDPPHGUHPRYHWKHULEERQWDSHFDVVHWWH
pull out the jammed tape, and then cut it.
 &KHFNWKDWWKHHQGRIWKHWDSHRXWRIWKH7DSH*XLGH
 &RQILUPWKDWWKHULEERQWDSHLVpointed at the Tape Exit Slot.
 5HPRYHWKHULEERQWDSHFDVVHWWHDQGLQVHUWLWDJDLQ
A tape jam error cannot
be cleared despite
following the
troubleshooting steps.
Contact Brother customer service.
A horizontal gap runs
through the middle of the
printed label.
Streaks or poor quality printed labels generally indicate that the
Print Head is dirty. See the 8VHU¶V*XLGH &OHDQWKH3ULQW+HDG.
An error occurred when
using a mobile app.
*RWR\RXUPRELOHDSS¶VVHWWLQJVPHQX!Support page!
FAQs & Troubleshooting
I want to cancel the
current printing job.
Make sure that the label printer is on, and then lightly press the
Power button.