i18 User Manual V11 120219 Page 15 of 19
13. Storage of Machine when not in use
13.1. If the machine is not in use and needs to be stored, certain precautions must be followed. The power from the
main power source should be disconnected to prevent damage.
13.2. Your local Brullen Distributor can perform this storage service for you. Wrap detachable parts of the machine
such as quartet beater, scrapper blades, pistons and dispenser head door, and place them in a protected dry
place. Rubber o rings and seals can be protected by wrapping them with moisture−proof paper. All parts should
be thoroughly cleaned of dried mix or lubrication which may vermin.
14. Warranty
14.1. This Warranty commences from the date that the Client enters into possession of the Goods.
14.2. This Warranty provides for the replacement of any parts that are found to be defective within the terms and
conditions of this limited Warranty, or under Statute, and as described below. Warranty covers labour for
business hours 9.00 am – 5.00 pm Monday to Friday ONLY, Weekends and public holidays will incur call out and
labour charges.
14.3. Parts of the Goods are covered by a Parts Exchange Warranty for twenty-four (24) months (with the exception
of all compressors) provided that:
The manufacturer’s recommended scheduled maintenance programs are performed at the required intervals,
and a record of the performance of these tasks is maintained; and (b) The manufacturer’s recommended
cleaning products are used to perform the required cleaning and periodic cleaning tasks, and a record of the
performance of these tasks is maintained. (c) All compressors carry a twelve (12) month replacement warranty.
14.4. This Warranty is limited to the replacement of parts that are defective due to faults in material, or faults in
construction.
14.5. This Warranty does not cover:
(a) Wear and tear of items, for example, o-rings, scraper blades, Dispensing Heads, pistons, hopper lids, gaskets,
drive belts, feed tubs, pump components, and other consumable items. (b) Damage to the Goods or parts
related to abuse, misuse, insects, vermin, foreign bodies, neglect, lime scale problems, and cleaning related
issues (c) Costs related to the Goods or spare parts being sent to or from Brüllen to place of business or any of
Brüllen accredited technicians’ places of business. (d) NEVER put machine into sleep mode or production mode
with ANY water inside the freezer chambers and/or the hoppers. This WILL result in serious damage to the
machine and is not covered by warranty. Any components damaged due to this action must be paid in full by
customer.
14.6. This Warranty is void if the problem relates to:
(a) Incorrect use of product in the machine for example; not adhering to product manufacturers mixing
instructions; (b) Low or high electrical voltage or current; (c) incorrect use of non-approved Brüllen cleaning
chemicals and lubricant (d) An accident, operator error, or a failure to perform the manufacturers stipulated
maintenance and/or cleaning tasks;
14.7. (a) incorrect installation of the machine with regard to inadequate ventilation as specified in Installation Guide.
(b) the machine being exposed to any heat source over 40◦C.or under 10◦C as recommend in the Installation
Guide.
14.8. This Warranty is void if the Goods are serviced, repaired, or modified in any other way, other than by Brüllen, or
a Brüllen Accredited Technician.
14.9. A Brüllen warranty request form must be filled for warranty parts claims. A purchase order for replacement part
must accompany the warranty request form. A credit will be issued when faulty part has been received, tested
and confirmed as a warranty by Brüllen.
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