i18 User Manual V11 120219 Page 17 of 19
15.3. Miscellaneous Issues
Not enough air space
around unit.
Worn scraper blades.
Dirty condenser (A/C)
Mix is out of date.
across the condenser.
Replace regularly.
Clean monthly.
Use only fresh mix.
The Quartet Beater shaft
does not turn
The motor control board
may have failed
The gearbox drive belts
are to lose
The gearbox is damaged
Replace motor control boards
Adjust the motor position
Repair/Replace gearbox
Piston may have ice
behind it
Water from cleaning
procedure may have been
left in freezing chambers
Stop PRODUCTION mode,
press QUARTET
BEATER/CLEANING button and
let run for ten minutes.
Switch back into production
mode.
Drain mix and remove
Dispensing Head to clear
blockage
Excessive mix leakage
from dispense head.
Missing or worn piston
o−rings.
Inadequate lubrication of
Piston o−rings.
Wrong type of lubricant is
being used (example:
petroleum base
lubricant).
Damaged dispense head
seal/s
Install or replace regularly
Lubricate properly.
Use the proper lubricant
Replace seal/s
Freezing Cylinder
Scoring
The freezing cylinder
walls are scored
The quartet beater
assembly is bent.
Call service technician to
repair or replace the
quartet beater and to correct
the cause of insufficient mix in
the freezing cylinder.
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