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15 TROUBLESHOOTING
Problem Cause
Solution
Smoke is coming out into the room The combustion air lever is closed (position 3). Set the combustion air lever in ‘fire starting’ position 1.
Unfavorable weather conditions; insufficient chimney draft. Call your chimney sweep.
A room ventilator (e.g. extractor hood) or mechanical ventilation
system is causing negative pressure in the room, which is
stronger than the chimney draft.
Turn off the room ventilator or mechanical ventilation system.
Install a negative pressure monitoring device (e.g. Brunner USA).
Combustion air supply is blocked. Call your fireplace contractor.
The smoke pipe connecting piece between fireplace insert and
chimney is blocked.
Please clean the smoke pipe connecting piece (this is usually
not a chimney sweep’s job).
The chimney is filthy, closed or blocked. Call your chimney sweep.
Unsuitable fuel Wood is damp or too big pieces of firewood are used.
Please use the recommended fuel as indicated in these
instructions.
Unusual smell Deposits of dust Heat up the stove strongly. Provide for ventilation.
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