General information
If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp
64
Guarantee
Your BT3570 is guaranteed for 12 months from
the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its agent’s
discretion, the option to replace the BT3570 or any
component thereof, (other than batteries), which is
inferior workmanship or materials. Products over 28
days old from the date of purchase may be replaced with
a refurbished or repaired product.
Guarantee conditions
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is provided.
instructed.
• This guarantee doesn’t cover any faults or defects
caused by accidents, misuse, fair wear and tear,
attempt at adjustment or repair other than through
approved agents.
Within the 12 month guarantee period
Prior to returning your product, please read the Help
section beginning on page 58 or contact the BT3570
Helpline on 0800 145 6789. Additional answers to
bt.com/producthelp
In the unlikely event of a defect occurring, the helpdesk
will issue a Fault Reference Authorisation (FRA) number
and instructions for replacement or repair. Please note
you will need the FRA number before returning the
Outside of the 12 month guarantee period
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
We recommend that you contact BT’s recommended
repair agent Discount Communications on 0800 980
Returning your phone
If the Helpline is unable to remedy your problem they
will issue a Fault Reference Authorisation number and
ask you to return the product to your original place
of purchase. Where possible, pack the product in its
original packaging. Please remember to include all parts,
including the line cords, power supply units and the
original batteries.
Technical details
How many phones can I have?
the number of items which may be connected to any
one telephone line. Your BT3570 has a REN of 1. A total
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