If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp 
Using the phone 24
2. Select Switch by pressing the Left option button 
to answer the new call and your first caller is put 
on hold. 
3. Select Switch to toggle between the two callers. 
4. Press 
 to hang up the current call. 
Mute
During a call, you can talk to someone nearby 
without your caller hearing.
1. During a call, select Mute by pressing the Right 
option button. The display shows Call muted and 
your caller can’t hear you.
2. Select Unmute to return to your caller.
Incoming speech / Handsfree volume 
During a call, you can adjust the handset incoming 
speech or loudspeaker volume. There are five levels. 
The default setting is Level 3.
1. Press 
 or   to increase or decrease the 
volume. The first press will present the Call volume 
screen so you can see the current volume level. 
Subsequent presses will change the volume, you 
will hear the volume level with each press.