If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp 
67
You need to subscribe to the 
specific BT Calling Feature to 
be able to use some of these 
services. You might have to pay 
a fee.
For more details on BT’s  
Calling Features, go to  
bt.com/callingfeatures, refer to 
the user guide supplied when 
you subscribed to the services 
of your choice or call BT free on 
0800 800 150.
If you’re not connected to the 
BT network, some of these 
features may not be available. 
Call diversion services might 
allow other divert options. 
Please contact your telephone 
network provider for details.
Call Diversion will divert 
incoming calls to another 
number of your choice. You can 
choose all calls to be diverted or 
calls only to be diverted when 
the line is busy or only calls that 
are not answered.
You can easily access a number of BT Calling 
Features using the Calling Features menu. 
Pre-stored numbers in the Calling Features menu
Call Diversion 
Ringback
Call Waiting 
Using Call Diversion: set up, cancel or check status
1. Select Menu, scroll 
 to display Calling 
Features and press Select.
2. Call Diversion is highlighted, press Select.
3. Press 
 or   to highlight the diversion 
option you want: All Calls, When busy or Not 
answered and press Select. 
4. Press 
 or   to display either: Set up, 
Cancel or Check status and press Select. 
5. If you selected Set up, you will need to enter the 
telephone number to divert to (or press 
 and 
select the number from your contacts), then select 
Set up. If you chose Cancel or Check status, the 
service will be called, follow the spoken instructions 
or listen for confirmation/status.
BT Calling Features