Operating Manual 7
Product Warranty
Product Replacement
During the (a) initial thirty (30) days from the date of shipment of Hardware Products having a one (1) year warranty
hereunder, such Hardware Products which, after reasonable dinguses and support attempts by BTECH Factory Service,
is determined by BTECH Factory Service to be non-functioning, shall be replaced on a commercially reasonable
efforts basis. BTECH and End User shall follow the procedures outlined in Section C herein for the return and
replacement of such Hardware Products during the above referenced periods that End User has purchased directly from
BTECH. For such Hardware Products that End User has purchased from a BTECH Reseller, the following procedures
shall be followed for the return and replacement of such Hardware Products during the above referenced periods:
a. BTECH must be notified by End User prior to the return of said Product. Within ten (10) days of the date of said
notification BTECH will provide End User with a valid Return Material Authorization Number (RMA).
b. Within ten (10) days of receipt of a Return Material Authorization Number from BTECH, the End User shall notify
the Reseller from whom the Product was purchased of the RMA Number, request Product replacement, and obtain
information regarding the location to which the End User must return the Product claimed to be defective, as well
as any other pertinent information. Transportation costs relating to the delivery of warranty claims to Reseller will
be borne by the End User. In no event will Reseller accept any returned Product that does not have a valid RMA
Number. All Products returned to Reseller must be packaged in packing materials that affords the same degree of
protection from damage and electrical discharge as the original packaging materials. All Products returned to
Reseller should be configured as originally shipped to End User by removing all add-on hardware. Add-on
hardware returned with the Products may be lost in the repair process, and Reseller shall bear no responsibility for
such loss.
c. End User shall promptly, but in no event later than ten (10) days of receipt of an RMA Number from BTECH,
deliver said shipment to a carrier at End User’s facilities as aforesaid.
d. Within thirty (30) days of receipt of same, Reseller shall use commercially reasonable efforts to replace any
defective Products that BTECH or Reseller has determined to be under warranty.
e. Transportation costs relating to the return of warranty claims to the End User will be borne by Reseller only in
cases where replacement is made and authorized pursuant hereto, but any applicable duties or taxes will be paid by
End User. If no warranty replacement was required, all transportation costs will be borne by End User.
“Emergency” transportation costs shall be borne by End User.
Return and Repair
a. During the remainder of the hardware warranty period, if Products under warranty are claimed to be defective,
BTECH must be notified by End User prior to the return of said Product. Within ten (10) days of the date of said
notification BTECH will provide End User with a valid Return Material Authorization number and the location to
which End User must return the Product claimed to be defective. Transportation costs relating to the delivery of
warranty claims to BTECH will be borne by the End User. In no event will BTECH accept any returned Product
which does not have a valid Return Material Authorization number. All Products returned to BTECH should be
configured as originally shipped to End User by removing all add-on hardware. Any add-on hardware returned
with the Products may be lost in the repair process, and BTECH shall bear no responsibility for such loss.
b. Within the (10) days of receipt of notice from BTECH requiring return, End User shall deliver said shipment to a
carrier at End User’s facilities as aforesaid.
c. Within thirty (30) days of receipt of same, BTECH shall use commercially reasonable efforts to fix or replace, at its
option (except as provided in Section C herein), any defective Products that BTECH has determined to be under
warranty.
d. Transportation costs relating to the return of warranty claims to the End User will be borne by BTECH only in
cases where repair or replacement is made and authorized pursuant hereto, but any applicable duties or taxes will
be paid by End User. If no warranty repair or replacement was required, all transportation costs will be borne by
End User. “Emergency” transportation costs shall be borne by End User.
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