Installation Manual 7
Product Warranty
Product Replacement
During the (a) initial thirty (30) days from the date of shipment of Hardware Products having a one (1) year warranty
hereunder, such Hardware Products which, after reasonable due diligence and support attempts by BTECH Factory Service,
is determined by BTECH Factory Service to be non-functioning due to product defect, shall be replaced on a commercially
reasonable efforts basis. BTECH and End User shall follow the procedures outlined in Section C herein for the return and
replacement of such Hardware Products during the above referenced periods that End User has purchased directly from
BTECH. For such Hardware Products that End User has purchased from a BTECH Reseller, the following procedures shall
be followed for the return and replacement of such Hardware Products during the above referenced periods:
a. BTECH must be notified by End User prior to the return of said Product. Within ten (10) days of the date of said
notification BTECH will provide End User with a valid Return Material Authorization Number (RMA).
b. Within ten (10) days of receipt of a Return Material Authorization Number from BTECH, the End User shall notify the
Reseller from whom the Product was purchased of the RMA Number, request Product replacement, and obtain
information regarding the location to which the End User must return the Product claimed to be defective, as well as any
other pertinent information. Transportation costs relating to the delivery of warranty claims to Reseller will be borne by
the End User. In no event will Reseller accept any returned Product that does not have a valid RMA Number. All
Products returned to Reseller must be packaged in packing materials that affords the same degree of protection from
damage and electrical discharge as the original packaging materials. All Products returned to Reseller should be
configured as originally shipped to End User by removing all add-on hardware. Add-on hardware returned with the
Products may be lost in the repair process, and Reseller shall bear no responsibility for such loss.
c. End User shall promptly, but in no event later than ten (10) days of receipt of an RMA Number from BTECH, deliver
said shipment to a carrier at End User’s facilities as aforesaid.
d. Within thirty (30) days of receipt of same, Reseller shall use commercially reasonable efforts to replace any defective
Products that BTECH or Reseller has determined to be under warranty.
e. Transportation costs relating to the return of warranty claims to the End User will be borne by Reseller only in cases
where replacement is made and authorized pursuant hereto, but any applicable duties or taxes will be paid by End User.
If no warranty replacement was required, all transportation costs will be borne by End User. “Emergency” transportation
costs shall be borne by End User.
Return and Repair
a. During the remainder of the hardware warranty period, if Products under warranty are claimed to be defective, BTECH
must be notified by End User prior to the return of said Product. Within ten (10) days of the date of said notification
BTECH will provide End User with a valid Return Material Authorization number and the location to which End User
must return the Product claimed to be defective. Transportation costs relating to the delivery of warranty claims to
BTECH will be borne by the End User. In no event will BTECH accept any returned Product which does not have a
valid Return Material Authorization number. All Products returned to BTECH should be configured as originally
shipped to End User by removing all add-on hardware. Any add-on hardware returned with the Products may be lost in
the repair process, and BTECH shall bear no responsibility for such loss.
b. Within the (10) days of receipt of notice from BTECH requiring return, End User shall deliver said shipment to a carrier
at End User’s facilities as aforesaid.
c. Within thirty (30) days of receipt of same, BTECH shall use commercially reasonable efforts to fix or replace, at its
option (except as provided in Section C herein), any defective Products that BTECH has determined to be under
warranty.
d. Transportation costs relating to the return of warranty claims to the End User will be borne by BTECH only in cases
where repair or replacement is made and authorized pursuant hereto, but any applicable duties or taxes will be paid by
End User. If no warranty repair or replacement was required, all transportation costs will be borne by End User.
“Emergency” transportation costs shall be borne by End User.
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