Page 35 of 37
Troubleshooting (contd.)
Problem Possible Cause Required Action
Burn pot, burn grate, burn pot dirty restricting
air to the fire
Clean burn pot, burn grate, burn box
Ash traps filled with ash Clean ash traps
Feed rate too high
Reduce base feed rate of stove using "Set-up
Mode"
Poor quality fuel (moist, dirty, high in fines) Acquire and use better quality fuel
Lazy or dark orange
flame, pellets piling up
in the burn pot
Exhaust vent system plugged or obstructed Inspect and clean exhaust vent system
Feed rate set too low
Increase base feed rate of stove using "Set-up
Mode"
Natural draft on venting system may require
that an optional air damper be installed and
utilized
Contact dealer to obtain Buffalo Pellet Stove
external air damper
Short flame at high
feed rates
Poor quality fuel Acquire and use better quality fuel
Flame goes out at
lower feed rates
Feed rate set too low
Increase base feed rate of stove using "Set-up
Mode"
Power to the stove has been lost Restore power to the stove
Joints in vent pipe not properly sealed
Inspect venting system for leaks and seal with
high temperature RTV silicone sealant
Smell of smoke in
home
Airflow through the exhaust vent system has
been blocked or severely restricted
Inspect and clean exhaust vent system
Circulation blower
continuously runs on
high
Unit has gone into an overheat condition
Allow stove to cool, then decrease base feed
rate using "Set-up Mode"
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