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Troubleshooting
Problem Possible Cause Required Action
Power on, stove not
firing
Set point temperature is less than 2.1
degrees above current room temperature
Increase set point temperature or transfer into
and operate stove in User Control Mode
Hopper empty of pellets Fill hopper with pellets
Auger was not primed at time of start-up Clean burn pot, prime auger, restart stove
Burn pot dirty Clean burn pot
No fuel feed See No Fuel Feed below
Stove goes into start-
up (Su) but not firing
(eventual FA1 error)
Failed exhaust blower snap switch
Inspect, test and replace exhaust blower snap
switch
Hopper empty of pellets Fill hopper with pellets
Feed rate set too low
Increase base feed rate of stove using "Set-up
Mode"
Stove starts, runs,
then at some point
FA1 faults (no
unburned pellets
remain in the burn pot)
No fuel feed See "No fuel feed" below
Stove starts, runs,
then at some point
FA1 faults (unburned
pellets found in burn
pot)
Overheat condition, feed rate set too high
Reduce base feed rate of stove using "Set-up
Mode"
No power to the stove
Confirm that stove is plugged into a grounded
120V AC electrical outlet and the outlet is
supplying power to the appliance
Hopper empty of pellets Fill hopper with pellets
Rear hopper lid open Close rear hopper lid
Burn chamber door not completely latched Close burn chamber door
Ash pan not securely installed Securely install ash pan
Vacuum line broken, loose or obstructed Inspect, reattach, clear or replace vacuum line
Exhaust vent system plugged or obstructed Inspect and clean exhaust vent system
Exhaust blower requires lubrication
Lubricate exhaust blower as identified in this
manual
Auger jammed
Inspect auger and clear jam (power cord
disconnected)
Auger motor failure Test auger motor, replace if failed
Vacuum switch failure Test vacuum switch, replace if failed
No fuel feed
Exhaust blower failure Test exhaust blower, replace if failed
Exhaust blower and
circulation blower will
not turn off
Stove cooling down after shut down (both
may remain on for 30 mins or longer)
None, normal operation
Power to stove recently turned on, exhaust
blower will run for 30 mins at power-up
None, normal operation
Stove has FA1 faulted (no fire in the stove),
exhaust blower will run for 30 mins
See "Stove not firing" section above
Exhaust blower runs
with no fire in the
stove
Stove has recently shut down, exhaust
blower will run for 30 mins
None, normal operation
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