GM
Participation in an Alternative
Dispute Resolution Program
This program is available in all
50
states and
the
District of Columbia. Canadian owners refer
to
your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves
the
right to
change eligibility limitations and/or
to
discontinue its
participation
in
this program.
Both Buick and your Buick dealer are committed
to
making sure
you
are completely satisfied with
your new vehicle. Our experience has shown that,
if
a situation arises where you feel your concern
has
not
been adequately addressed. the Customer
Satisfaction Procedure described earlier
in
this
section
is
very successful.
There may be instances where an impartial third party
can assist
in
arriving at
a
solution to
a
disagreement
regarding vehicle repairs or interpretation
of
the New
Vehicle Limited Warranty.
To
assist
in
resolving these
disagreements, Buick voluntarily participates
in
BBB
AUTO LINE.
BBB AUTO
LINE
is
an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free
of
charge to customers who currently own or lease a
GM vehicle.
If
you
are
not
satisfied after following the Customer
Satisfaction Procedure,
you
may contact the BBB using
the
toll-free telephone number, or write them at the
.following address:
BBB AUTO
LINE
Council
of
Better Business Bureaus. Inc.
4200 Wilson Boulevard
Suite
800
Arlington. VA
22203-
1804
Telephone: 1-800-955-5
100
To file a claim, you will be asked
to
provide your name
and address.
your
Vehicle Identification Number (VIN)
and
a
statement
of
the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-7
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