BURNHARD Flint - User Manual

How to fix pellets not reaching the combustion chamber in my BURNHARD Smokers?

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  Evelyn RojasSep 3, 2025

  If pellets aren't reaching the combustion chamber in your BURNHARD Smokers, first, ensure the power cord is plugged in and the socket is receiving power. Next, check that there are enough pellets in the pellet chamber. Finally, inspect the spiral conveyor for clogs; to clear it, turn the smoker off, unplug it, let it cool, remove the internal components, clear any obstructions from the pellet chamber and grilling chamber.

  

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Why won't my BURNHARD Smokers ignite?

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  Beth TaylorSep 2, 2025

  If your BURNHARD Smokers won't ignite, verify that the power cord is correctly plugged into a functioning power socket. Inspect the fuse at the back of the operating element and replace it if necessary. If the issue persists, it may be related to the ignition rod or drive motor, requiring assistance from customer service.

  

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What to do if I get an "HER" error on my BURNHARD Flint?

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  Anthony BlevinsAug 31, 2025

  If you are getting an “HER” error on your BURNHARD Smokers, it means the internal temperature is too high (over 287 °C). First, check for external factors causing overheating. Then, switch the grill off and back on, open the lid, and turn the temperature regulator to "START". Wait 5 minutes before selecting your desired temperature. If the issue persists, use a second thermometer to check the temperature sensor.

  

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What to do if I get an "LER" error on my BURNHARD Flint Smokers?

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  Sara MorganAug 29, 2025

  To address the "LER" error message on your BURNHARD Smokers, indicating a low internal temperature, follow these steps: * Remove excess ash from the combustion chamber. * Ensure there are enough pellets in the pellet chamber, refilling if necessary to avoid funneling. * Remove and replace all pellets to ensure they are dry and of good quality. * Check the drive motor and feed screw for blockages (refer to the pellet feed issue). * Verify the functionality of the fuel rod. * Use a secondary thermometer to validate the temperature sensor's accuracy.

  

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Why is the grilling temperature higher than expected on my BURNHARD Flint Smokers?

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  Timothy ArmstrongAug 28, 2025

  The grilling temperature displayed on your BURNHARD Smokers might be higher than expected due to environmental factors such as high ambient temperature, wind, or direct sunlight. To mitigate this, try placing the appliance in a shady area or opening the lid to lower the internal temperature.

  

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Why is there excess or discolored smoke formation from my BURNHARD Flint Smokers?

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  Joseph MosleyAug 27, 2025

  Excess or discolored smoke usually indicates an issue with the pellets. Replace any moist pellets with fresh, dry ones to resolve this problem.

  

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Why is the displayed grilling temperature higher than expected on my BURNHARD Smokers?

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  ghernandezAug 25, 2025

  The grilling temperature can be affected by environmental factors like high ambient temperature, wind, and direct sunlight. Try placing your BURNHARD Smokers in a shady area. You can also open the lid to lower the internal temperature.

  

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Why are pellets not reaching the combustion chamber in my BURNHARD Flint Smokers?

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  Karen MartinezAug 23, 2025

  Check that the power cord is plugged in and the socket is supplied with power. Also, ensure that there are enough pellets in the pellet chamber. Finally, inspect the spiral conveyor for any clogs. To do this, turn the smoker OFF, disconnect the power, let it cool, open the lid, and remove the grids, grease removal sheet, and heat conduction sheet. Then, remove the pellets from the pellet chamber, clear any foreign objects, and remove all pellets and ash from the grilling chamber.

  

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