134 xGenConnect Installation and Programming Guide
Appendix 1: System Status Messages
Various messages may appear on the Status screen of xGenConnect Web
Server and UltraSync+ app.
System
• AC power fail: The security system has lost its electricity power. May take up
to 5 min to clear once power restored.
• Low battery: The security system’s back up battery requires charging. May
take up to 5 min to clear once battery charged.
• Battery test fail: The security system’s back up battery requires changing. If
after 48 hours this message does not clear, replace with a new battery. If the
power fails, the system will not be operational.
• Box tamper: The security system’s cabinet tamper input has activated.
• Siren trouble: The security system’s external siren has a problem. Check the
panel is securely installed on the wall.
• Over current: The security system is drawing too much current. Disconnect
some hardwired inputs.
• Time and date loss: The security system time and date need resetting.
• Communication fault: The security system has detected a problem with the
communication channel. Check the internet connection, Ethernet cable, or
cellular reception is sufficient.
• Fire alarm: A fire alarm has been activated from the panel.
• Panic: A panic alarm has been activated from the panel.
• Auxiliary: An auxiliary alarm has been activated from the panel.
Partition Number. Partition Name
• Is on in the away mode: This Partition is armed in the away mode.
• Is on in the stay mode: This Partition is armed in the stay mode.
• Is ready: This Partition is secure and ready to be armed.
• Is not ready: This Partition is NOT ready to be armed, a zone is not secure.
• All Partitions are on in the away mode: All Partitions in this multi partition
system are armed in the away mode.
• All Partitions are on in the stay mode: All Partitions in this multi partition
system are armed in the stay mode.
• All Partitions are ready: All Partitions in this multi partition system are secure
and ready to be armed.
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