Who
Will
Repair
Your
Cadillac
At
Roadside
?
?
?
In many cases, the advisor at the Roadside Service Center can provide
instructions to get you back
on
the road.
To
resolve more complex problems,
the
advisor
will
page an experienced
Cadillac dealership Service Echnician.
The
technician will call
you
and
evaluate the
possible
cause.
If
a
roadside repair is possible, the technician
will
come to your location and provide
a
permanent
or
temporary repair.
What
Bf
Your
Cadillac
Is
In
An
Unsafe
Location
Or
On
A
Limited
Access Highway
?
?
?
If your car is located in an area that
is
determined to be unsafe (by
you,
the
advisor or the technician) or
if
the vehicle is
on
a limited access freeway or
regulated highway, the advisor
will
arrange to
tow
your
Cadillac to a safe
location, where service can be performed. Additional assistance will be
provided
if
necessary.
mat
If
Your
Cadillac
Cannot
Be
Repaired
At
Roadside
?
?
?
If your car cannot be repaired at roadside within a reasonable period of
time (approximately
45
minutes)
or
requires the resources
of
a Cadillac
dealership service facility, the advisor will arrange a tow service for you.
Towing
may also be necessary after the technician has attempted
a
repair,
but determines that your car cannot be repaired
at
roadside.
Tow
services are provided by independent companies,
so
therefore,
Cadillac
is
not
responsible
for
the
tow company. During
the 48
months,
or
50,000
miles/80,000 kilometers warranty period, towing services are
covered for any disablement.
6
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