c
c
CUSTOMER ASSISTANCE
INFORMATION
Here
you
will
find
out
how to contact Cadillac
if
you
need assistance. This
section also tells you how
to
obtain service publications and how to report
any safety defects.
This section includes information on: The Customer Satisfaction
Procedure, Customer Assistance
for
Hearing or Speech Impaired,
BBB
Auto Line -Alternative Dispute Resolution Program, Reporting Safety
Defects, Roadside Assistance, and Service and Owner Publications.
CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are important to your dealer and Cadillac.
Normally, any concern
with
the sales transaction or the operation
of
your
vehicle
will
be resolved by your dealer's Sales or Service Departments.
Sometimes, however, despite the best intentions of
all
concerned,
misunderstandings can occur. If your concern has not been resolved to
your satisfaction, the following steps should be taken:
STEP
ONE
--
Discuss your concern
with
a member of dealer
management. Normally, concerns can be quickly resolved
at
that
level.
If
the matter has already been reviewed
with
the
Sales, Service, or Parts
Manager, contact the owner
of
the dealer
or
the General Manager.
STEP
TWO
--
If
after contacting a member
of
dealer management.
it
appears your concern cannot be resolved by the dealer without further
help, contact the Cadillac Consumer Relations Center 24 hours a day by
calling 1-800-458.-8006.
In
Canada, contact GM
of
Canada Customer
Assistance Center
in
Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In
Mexico, call (525) 254-3777.
In
Puerto Rico,
call
1-800-496-9992
(English) or 1-800-496-9993 (Spanish).
In
the
U.S.
Virgin
Islands, call
1-800-496-9994.
In
other overseas locations, contact
GM
North American
Export Sales
in
Canada by calling 1-905-644-41
12.
To Next Page
Loading...
