GM
PARTICIPATION IN
BBB
AUTO
RESOLUTION PROGRAM*
LINE
-
ALTERNATPVE DISPUTE
*This program may not be available
in
all states, depending on state law.
Canadian owners
refer
to your Warranty and Owner Assistance
Information booklet. General Motors reserves the right
to
change
eligibility limitations and/or to discontinue its participation
in
this
program.
Both Cadillac and
your
Cadillac dealer are committed to making sure
you
are completely satisfied with your new vehicle.
Our
experience has
shown
that,
if
a situation arises where
you
feel your concern has
not
been
adequately addressed, the Customer Satisfaction Procedure described
earlier
in
this section is very successful.
There may be instances where an impartial third-party can assist
in
arriving at a solution
to
a disagreement regarding vehicle repairs or
interpretation of the
New
Vehicle Limited Warranty.
To
assist
in
resolving
these disagreements, Cadillac voluntarily participates
in
BBB
AUTO
LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system
to
settle disputes between customers and
automobile manufacturers. This program is available free
of
charge to
customers
who
currently
own
or
lease a
GM
vehicle.
If
you
are
not
satisfied after following the Customer Satisfaction
Procedure,
you
may contact the BBB using the toll-free telephone
number,
or
write them at the following address:
BBB
AUTO
LINE
Council
of
Better Business Bureaus
4200
Wilson Boulevard
Suite
800
Arlington,
VA
22203
Telephone:
1-800-955-5
100
To
file
a claim, you
will
be asked to provide your name and address, your
Vehicle
Identification
Number
(VIN),
and
a
statement
of
the
nature
of
your complaint. Eligibility
is
limited
by
vehicle age and mileage, and other
factors.
To Next Page
Loading...
