We
prefer
you
utilize
thc
Customer Satisfaction Procedure before
you
resort
to
AUTO
LINE,
but
you
may contact the
BBB
at
any time. The
BBB
will
attempt
to
resolve
the
conlplaint serving
as
an
intermediary
between
you
and
Cadillac.
If
this
mediation
is
unsuccessful, an informal
hcaring
will
be schedulecf
uhere
eligible customers may present
their
case
to
an impartial third-party arbitrator-.
The arbitrator
will
make
;i
decision which
you
may accept
or
reject.
If
you
acccpt
the
decision,
GM
will
be
bound
by
that
decision. The entire
dispute resolution procedure should ordinarily
take
about
forty
days
from
the time
you
file
a
claim
until
a
dccision is made.
Some
state
laws may
require
you
to
use
this program before
filing
a
claim
with
a
state-run arbitration program
01-
in
the courts. For further
information,
contact
thc
RBB
at
1-800-955-5
I()(‘)
or
the
Cadiliac Customer
Assistance Center
at
I-800-4%-8006.
REPORTING
SAFETY DEFECTS
TO
THE
UNITED
STATES
GOJ?EmMENT
J
To Next Page
Loading...
