Cal Spas ESCAPE - Troubleshooting Heat and Water Pressure; Troubleshooting Pump Problems

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Symptom Possible Solutions
Spa overheats - temperature
greater than 110°F / 43°C
Overheating can occur during summer months and may not necessarily indicate a
malfunction. When it occurs, a message code may also appear on the control panel.
Temperature may be set too high. Turn the set temperature down to a lower
temperature.
Filtration time may be too long. Turn the filtration cycles down during the warm
months.
The spa may not be properly ventilated. Make sure the front of the spa is not blocked
to allow air flow.
High speed pumps may have been running too long. Limit pump running time to no
more than 15 to 30 minutes.
Water pressure problems
Low water pressure Jet valves may be partially or fully closed. Open the jet valves.
Filter cartridge may be dirty. Clean or replace the filter.
Pump may have airlock. Remove airlock by priming spa (page 11)
The suction fittings may be blocked. Remove any debris that may be blocking them.
The filter skimmer may be blocked. Remove the blockage.
Gate valves may be closed. Open gate valves. Note: Never operate your spa with the
gate valves closed!
Spa may be running in filtration mode. Press JETS or JETS 1 button to turn on high
speed pump.
No water pressure (no water
stream from any jets)
Power may be switched o. Turn the power back on.
The pump may be defective. Aer you have tried all other troubleshooting, contact
your dealer for assistance.
Jets surge on and o Water level may be too low. Add water to normal level.
Pump problems
Pump runs constantly – will not
shut o
There may be a problem with circuit board. Contact your dealer.
Noisy pump The water level may be too low. Fill the spa with water level at 4 to 6 inches from the
top.
Filter cartridge may be dirty. Clean or replace the filter.
Pump may have airlock. Remove airlock by priming spa (page 11)
The suction fittings may be blocked. Remove any debris that may be blocking the
suction fittings.
Gate valves may be closed. Open gate valves. Note: Never operate your spa with the
gate valves closed!
Air may be leaking into the suction line. Contact your dealer for assistance.
Debris may be inside the pump. Contact your dealer for assistance.
Noise may be a sign of damage. Contact your dealer for service.