Cal Spas ESCAPE - Basic Spa Troubleshooting Guide; Troubleshooting Startup Problems; Troubleshooting Power and System Issues

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Basic Troubleshooting
The troubleshooting guidance provided here is intended to cover the most common problems a spa owner may encounter. For more
in-depth troubleshooting, go to www.calspas.com/troubleshooting.
Symptom Possible Solutions
Problems starting up
Pump won't prime See priming instructions on page 11.
Breaker keeps shutting o Reset the GFCI breaker. If this continues, contact your dealer or a qualified spa techni-
cian.
Power and system problems
System won’t start up or breaker
keeps shutting o
Power may be shut o. Turn on GFCI circuit breaker. If this continues, contact your
dealer or a qualified spa technician.
Control panel doesn’t respond Turn on or reset the GFCI circuit breaker. If this does not solve the problem, contact
your dealer or a qualified spa technician.
If you hear the pump running but the control panel doesn’t respond, contact your dealer
Spa does not turn o Spa may be trying to heat up. Check if spa is in Ready or Rest mode (see page 18)
In cold climates, if spa is not equipped with full foam or any kind of insulation, it will
try to maintain the set temperature. Set the spa to low temperature range and set the
temperature to 80°F.
Spa may be in filter cycle. If it is, this is normal and no adjustment is necessary.
Message on the control panel There may be a problem. See Diagnostic Messages on page 25.
Heat problems
Spa water does not get hot Spa may be in low temperature range. Set the spa to high temperature range.
The filter may be dirty or may need to be replaced. Clean or replace the filter.
The water level may be too low. Fill the spa with water level at 4 to 6 inches from the
top.
The temperature is not turned up high enough. Raise temperature on topside control.
Cover the spa. The cover will keep heat in the spa and help keep heat from escaping.
Make sure cover is on at all times when spa is not in use.
The heater element may be old, deteriorated, coated with scale, or defective. Contact
your dealer for more assistance.
The gate valves may be partially or completely closed. NEVER OPERATE YOUR SPA
WITH THE GATE VALVES CLOSED!