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9. Returns and Damaged Products
If you wish to return or fix a damaged product first look at the terms on our website
www.cambrionix.com/terms-conditions
Before a product is returned please contact support using the methods detailed in the Help and
Support section.
9.1. What if my order arrives with an issue?
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If you have received your order in a damaged box and/or the product has physical damage
please contact Cambrionix Customer Support or your distribution partner. Please provide
photos of the damaged box and/or product when contacting Customer support.
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If an item in your order does not have physical damage but is not functioning properly or will
not power on, please contact Customer Support or your distribution partner and provide as
much information as possible and including any steps followed to troubleshoot internally.
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Please include photos of the damaged box and product when contacting Customer Support.
Note: If you have received your order in a damaged box and the damage was indicated to the courier,
please provide us with a copy of the delivery note detailing this.
9.2. What happens after I have requested a Return?
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If you have not purchased the Product(s)direct from Cambrionix please contact the vendor the
item was originally purchased from for their returns process.
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Once you have notified Cambrionix of your return, Cambrionix will arrange for the collection of
the product(s), or provide instructions and details for you to return the product direct.
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When returning your product(s),please only send back the items that were advised through the
support process.
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Return your product(s) in the original packaging where you can. Where original packaging is not
available, use suitable packing methods, which will ensure that the product cannot be subject
to impact damage. i.e. double-walled cardboard box with 50mm of soft material.
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Product(s) not returned in their original condition may result in additional costs, please refer to
the warranty and terms section on our website.
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Where Cambrionix arranges collection, return shipping will be free, unless Cambrionix notified
you otherwise.
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When contacting us about returning a product please provide the following information.
- Collection Address
- Weights and Dimensions WxDxH (m) of shipment
- Preferred collection date and time.
- Product serial number(s) (this can be found on a label on the rear or underside of the unit)
- Purchase order number(s)
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