imagePROGRAF iPF8400S Service Guide
imagePROGRAF iPF8400S Service Guide September 2013
Page 19
5. Warranty Labor Compensation
Warranty Labor Compensation is a flat-rate reimbursement that is
reimbursed to your dealership’s account for time expended to repair
a down machine.
During the warranty period, the end-user is required to contact
CITS via their toll-free access at 1-800-423-2366 to attempt all
user-performed service remedies. If a service dispatch is required,
CITS will dispatch the Authorized Servicer (provided the machine
was registered in the ASCR system).
To register a machine, go to the warranty section of the Canon
USA e-Support Center web site at www.support.cusa.canon.com
and select the Authorized Servicer Customer Registration Form.
Figure 6 - ASCR Registration Form
All service calls dispatched by CITS must be closed out with CITS
in order to qualify for labor compensation. To close out the service
call, please complete Section 2 of the CITS Service Dispatch form
and e-mail it to isgservice@CITS.canon.com.
Canon USA will not provide labor compensation for any service not
dispatched by CITS. e-Tag claim forms will not be accepted as
requests for warranty labor compensation and will only be accepted
for warranty part claims.
Warranty labor compensation is made on a “per incident” basis,
regardless of the number of visits required to resolve the problem.
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