imagePROGRAF iPF8400S Service Guide
imagePROGRAF iPF8400S Service Guide September 2013
Page iii
Table of Contents
I. Product Overview ------------------------------------------------------------------------------------------------------ 1
II. Design Features -------------------------------------------------------------------------------------------------------- 2
A. Color Calibration Management Console --------------------------------------------------------------------------- 2
B. Calibration Link ----------------------------------------------------------------------------------------------------------- 2
C. Multisensor ---------------------------------------------------------------------------------------------------------------- 3
D. LUCIA EX Ink ------------------------------------------------------------------------------------------------------------- 4
E. 250GB Hard Disk Drive ------------------------------------------------------------------------------------------------ 4
F. Gigabit Ethernet ---------------------------------------------------------------------------------------------------------- 4
G. Printhead (PF-05)-------------------------------------------------------------------------------------------------------- 4
H. PosterArtist Lite Features ---------------------------------------------------------------------------------------------- 4
III. Configuration and Box Contents --------------------------------------------------------------------------------- 6
A. Configuration ------------------------------------------------------------------------------------------------------------- 6
B. Box Contents ------------------------------------------------------------------------------------------------------------- 7
IV. Dealer Sales/Service Authorization ------------------------------------------------------------------------------ 8
V. Educational Training -------------------------------------------------------------------------------------------------- 8
VI. Servicing Notes --------------------------------------------------------------------------------------------------------- 9
A. Enhanced Service Mode Features ---------------------------------------------------------------------------------- 9
B. Print.Inf Log File --------------------------------------------------------------------------------------------------------- 9
C. imagePROGRAF iPF8400S Power and Plug Requirements ------------------------------------------------ 10
D. Installation Space Requirements ----------------------------------------------------------------------------------- 10
E. Estimated Installation Times ----------------------------------------------------------------------------------------- 11
F. Installation / Service Support Tools -------------------------------------------------------------------------------- 12
G. Consumables (Main Unit) --------------------------------------------------------------------------------------------- 13
H. Field Replacement Parts ---------------------------------------------------------------------------------------------- 14
I. Recommended Spare Parts ----------------------------------------------------------------------------------------- 14
J. Periodically Replaced Parts ------------------------------------------------------------------------------------------ 15
K. Maintenance Kit --------------------------------------------------------------------------------------------------------- 15
L. End-User Periodic Maintenance ------------------------------------------------------------------------------------ 15
VII. Authorized Servicer Offerings ------------------------------------------------------------------------------------ 16
A. ASCR (Authorized Servicer Customer Registration) System ------------------------------------------------ 16
B. e-Tag Warranty Claim Console ------------------------------------------------------------------------------------- 20
C. Online Limited Warranty Credit Inquiry ---------------------------------------------------------------------------- 21
VIII. Suggested End-User Customer Service Offerings --------------------------------------------------------- 24
A. End-User Limited Warranty Conditions --------------------------------------------------------------------------- 24
B. On-Site Service --------------------------------------------------------------------------------------------------------- 24
C. Post Warranty Support ------------------------------------------------------------------------------------------------ 24
D. CarePAK Extended Service Plan ----------------------------------------------------------------------------------- 24
E. Dealer or Authorized Service Provider Maintenance Agreement ------------------------------------------- 25
F. Time and Material Service -------------------------------------------------------------------------------------------- 25
G. imagePROGRAF Web Support (End-User) ---------------------------------------------------------------------- 25
IX. Product Technical Support Offerings -------------------------------------------------------------------------- 26
A. Authorized Service Providers ---------------------------------------------------------------------------------------- 26
B. Authorization Policy ---------------------------------------------------------------------------------------------------- 26
C. Canon USA e-Support Center Web site -------------------------------------------------------------------------- 26
D. Canon USA ISG Central Web site ---------------------------------------------------------------------------------- 27
X. Canon USA Technical Support Center Call Escalation --------------------------------------------------- 29
XI. Appendix ----------------------------------------------------------------------------------------------------------------- 30
A. Specifications ------------------------------------------------------------------------------------------------------------ 30
B. Canon imagePROGRAF Large Format Printer Limited Warranty ------------------------------------------ 32
C. Canon imagePROGRAF Printhead Limited Warranty --------------------------------------------------------- 33
D. List of Tables ------------------------------------------------------------------------------------------------------------ 34
E. List of Figures ----------------------------------------------------------------------------------------------------------- 34
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