imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide
imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide July 2015
Revision 2 Page 65
4. Warranty Parts for Repair
The APRFs (Authorized Parts Repair Facilities) are authorized by Canon
USA to repair circuit boards for various Canon products. The APRF
program is designed to help your dealership reduce service costs by
having circuit boards repaired instead of purchasing brand new boards.
Each circuit board is live tested and updated to the latest firmware
version prior to returning it to your dealership.
Parts specified on the Canon USA Repairable Parts List must be
prepaid and shipped directly to one of the following Authorized Parts
Repair Facilities. Log on to the Canon USA e-Support Web site at
http://www.support.cusa.canon.com to view the Canon USA Repairable
Parts List. Go to the Warranty tab, Part Repair Facilities, Repairable
Parts List. See Figure 4 – e-Support: Authorized Parts Repair Facilities
for more details.
Hytec Dealer Services, Inc.
3600 Vineland Road (Suite 121)
Nation-Wide Repair Service, Inc.
16151 Foster Street
Telephone: 1-407-297-1001
Customer Service: 1-866-655-8676
Customer Service:1-800-883-1001
Technical Support: 1-800-798-1814
Technical Support: 1-888-883-2001
Repairable parts (under warranty) are repaired free-of-charge by the
APRFs. Usually, the turnaround time is approximately five (5) business
days. Once repaired and tested, the parts are shipped back to your
dealership via UPS Ground.
If a part is not repairable, the APRF will contact your dealership, and
Canon USA’s Warranty Control Section will issue a credit to your
account.
To check the status of your part, please contact the APRF.
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