Cannot Connect to Computer with a USB Cable Properly
Printing or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not Work
If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower
speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning speed
may slow down due to communication speed.
• Check: Check the following to make sure that your system environment supports Hi-
Speed USB connection.
•
Does the USB port on your computer support Hi-Speed USB connection?
•
Does the USB cable or the USB hub support Hi-Speed USB connection?
Be sure to use a certified Hi-Speed USB cable. We recommend that the cable is no longer than
around 10 feet / 3 meters.
•
Does the operating system of your computer support Hi-Speed USB connection?
Obtain and install the latest update for your computer.
•
Does the Hi-Speed USB driver operate properly?
Obtain the latest version of the Hi-Speed USB driver compatible with your hardware and reinstall it
on your computer.
Important
For details on Hi-Speed USB of your system environment, contact the manufacturer of your
computer, USB cable, or USB hub.
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