What to do if my Cassida Cash Counter detects a counterfeit bill?
If your Cassida Cash Counter detects a counterfeit bill, remove the last bill from the stacker and press the START button to continue counting. Note that the suspect bill will not be added to the count.
What to do if my Cassida Cash Counter detects a double note?
If your Cassida Cash Counter identifies the last counted bill as a double note, remove the double note from the stacker and recount all the other notes in the stacker.
What to do if my Cassida 5520 Cash Counter bills get jammed?
If bills jam in your Cassida Cash Counter, turn off the machine. Remove any jammed bills, manually turning rollers or wheels if needed. Check for and remove any foreign objects like paper clips or rubber bands. Then, turn the unit back on and restart counting.
Why is my Cassida 5520 Cash Counter count result less than the actual number of bills?
If the count result on your Cassida Cash Counter is less than the actual number of bills, it could be due to bills being incorrectly placed in the hopper or the feeding gap being too wide. Try narrowing the gap slightly by turning the feeding gap adjustment screw clockwise and recounting. Repeat this until you reach a suitable gap width.
What to do if my Cassida Cash Counter detects a half bill?
If your Cassida Cash Counter detects a half bill, remove the half bill from the stacker and recount all the other notes in the stacker.
What to do if my Cassida 5520 detects two or more notes at the same time?
If two or more notes pass through your Cassida Cash Counter simultaneously, remove all bills from the stacker and recount them.
How to clean counting sensors on my Cassida 5520?
To clean the counting sensors on your Cassida Cash Counter, use a soft bristle brush and compressed air.
How to clean stacking sensors on my Cassida 5520 Cash Counter?
To clean the stacking sensors on your Cassida Cash Counter, use a soft bristle brush and compressed air.
What to do if there are bills in the stacker of my Cassida 5520 Cash Counter?
If there are bills in the stacker of your Cassida Cash Counter, remove them to allow the machine to complete its self-check.
General| Brand | Cassida |
|---|---|
| Model | 5520 |
| Category | Cash Counter |
| Language | English |
Outlines critical safety precautions to be followed during operation and maintenance.
Explains how the unit detects counterfeit bills using UV light.
Details magnetic ink detection for specific models.
Describes the detection of two bills stuck together.
Explains the detection of half-sized bills.
Covers the detection of multiple notes passing simultaneously.
Lists error codes, their causes, and recommended solutions.
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