Why does my Cassida Cash Counter display 'ERROR COUNT AGAIN'?
The 'ERROR COUNT AGAIN' message on the Cassida Cash Counter appears when a button is pressed during the weighing procedure, which cancels it. Remove all weight from the cup support and restart the weighing procedure.
What to do if my Cassida TillTally Elite Cash Counter displays 'REMOVE SOME BILLS OR THE CUP'?
If the Cassida Cash Counter displays 'REMOVE SOME BILLS OR THE CUP', it means either the weight on the scale exceeds 1 kg, too many bills (more than 15, or 25 on TillTally Elite) were placed at once, or the coin cup is on the scale when counting paper currency. Remove the excess weight, reduce the number of bills, or take off the coin cup to resolve this.
Why does my Cassida Cash Counter say 'OVERLOAD TOO MUCH WEIGHT'?
The 'OVERLOAD TOO MUCH WEIGHT' error on your Cassida Cash Counter indicates that the weight on the scale exceeds 1 kg. Remove all weight from the scale to continue.
What to do if my Cassida TillTally Elite shows 'SUSPECT CHECK ROLL'?
The 'SUSPECT CHECK ROLL' message on your Cassida Cash Counter means a coin roll wasn't recognized. This could be due to too many or too few coins, tape on the wrapper, or moisture. Remove the roll and check its packaging. If it's still not recognized, break the roll into the coin cup, choose the denomination, and count the coins.
Step-by-step guide for calibrating the scale for first-time use.
Instructions for recalibrating the scale after factory reset or physical impact.
Detailed steps for counting coins using the provided cup.
Guidance on counting coin rolls, including supported types and procedures.
Instructions for counting banknotes, including handling overload errors.
Explains how to set and use the FLOAT feature for till management.
Describes using the scale for general weighing of items up to 1kg.
How to use reference weighing for counting items based on a reference weight.
Configuring the initial float amount for the till in the setup menu.
Guide to identifying and resolving common error messages on the scale.
General| Type | Cash Counter |
|---|---|
| Display | LCD |
| Stacker Capacity | 200 notes |
| Weight | 4.5 kg |
| Batching | Yes |
| Add Function | Yes |
| Counterfeit Detection | UV, MG, IR |
| Power Supply | AC 100-240V |
| Counting Speed | 1000 notes/min |
| Hopper Capacity | 200 bills |
| Currency Support | Various currencies |
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