6 Troubleshooting
Problem Possible Cause Solution
No sound 1. The Transmitter and the Receiver
are not paired.
2. The Transmitter or the Receiver is
not powered.
3. Volume on the Receiver is on mute
indicated by red light on the volume
LEDs.
1. Pair the Transmitter and the Receiver
units. See how to pair devices in
Operations section.
2. Turn on the Transmitter. Plug the
Receiver into a wall socket and turn on.
3. Increase the volume level on the
Receiver.
Audio signal
dropouts or breaks
1. The Transmitter and the Receiver
are located too far from each other.
2. There are obstacles in between the
Transmitter and the Receiver
1. Place the Transmitter and the Receiver
closer to increase signal strength.
2. Place the Receiver unit in clear view of
the Transmitter.
Distorted sound 1. Audio cable or adapter piece is
broken or not properly attached.
2. Volume level is too high.
1. Check the audio cable connection
and adapter piece. If problem persists,
replace the cable and/or adapter.
2. Decrease the volume on the Transmitter
or the Receiver.
Audio feedback 1. Catchbox microphone is situated too
close to the loudspeakers.
2. Volume level is too high.
1. Move Catchbox microphone away from
the loudspeakers.
2. Decrease the volume on the Transmitter
or the Receiver.
Transmitter does
not turn on
1. Battery level is critically low
indicated by rapidly blinking LED
1. Charge the Transmitter using the AC
Power adapter.
Transmitter is not
charging with the
AC power adapter
1. AC Power adapter does not provide
enough power.
2. Power cable is broken or not
properly attached.
1. Use the included AC Power adapter.
2. Check the cable connection. If the
problem persists replace the AC Power
adapter.
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