36 | CELESTRON ORIGIN
INSTRUCTION MANUAL
Appendix A: Troubleshooting
If you are having problems with Origin, consult this appendix
for possible solutions.
Direct Connect Password
• Normally, you can directly connect to Origin’s WiFi network
through the app. No password is required. You can also
directly connect to Origin’s WiFi network outside the app
through your device’s WiFi settings page. The first time you
attempt to connect to Origin’s WiFi network outside the
app, you’ll be asked for a password. The default password
is 12345555
• Once connected, you can change the password in the app
in Menu>Settings> WiFi settings.
• You can reset the Direct Connect password with a USB key
action. Refer to Appendix C for more details.
App Settings
When you first open the Origin app, it will ask for several
permissions:
Photo Library
Origin needs access to your Photo Library to store your
completed images. We recommend allowing full access.
Location Services
Origin needs access to your location to align itself to the night
sky. We recommend allowing access while using the app.
Local Network
Origin needs access to your local network to connect Origin
to your home network. Please select allow.
• If you are having trouble connecting to Origin, check your
device’s settings to ensure access to Location, Photos,
and Local Network is enabled.
• For iOS devices, go to Settings, then find Origin in your
list of installed apps. Select Origin, and you’ll see the
permissions (i.e., “Allow Origin to Access”).
Connecting to Origin
Through Home Network
When switching from Direct Connect mode to Network
Connect mode using a home router, you may encounter issues
that are unrelated to Origin’s functionality.
Origin Cannot Connect to Home Network -
Wrong Password Entered
If, after selecting your home network from “Visible WiFi
Networks” and entering your home network password, Origin
cannot connect to the router, you’ll see Origin’s status LED
ring display a “rocking back-and-forth” pattern instead of
rotating clockwise. This usually means you entered the home
network password incorrectly.
Tap the WiFi icon in the upper left corner of the Planetarium
View, then select “Connect.” Origin will eventually drop back
into Direct Connect mode (i.e., status LED ring rotating
counterclockwise). Once reconnected direcly to Origin, go
to Menu>Settings>WiFi Setttings, select the home network
from “Configured WIFi Networks” and choose “Remove
Configuration.” Then, select the home network again under
“Visible WiFi Networks” and reenter the network password
correctly.
Origin and Device Connect to Home Network
but Cannot Connect to Each Other
With some routers, you may be able to connect your device to
the home network and Origin to the home network, but cannot
get the device to connect with Origin. You’ll see Origin’s status
LED ring rotating clockwise, indicating it is connected to the
home network, and you’ll be able to connect to the internet with
your device. In this case, check your router’s security settings
to make sure it will allow networking of multiple devices.
To recover from this, you’ll need to reconnect to Origin
in Direct Connect mode. This can be a bit tricky, as Origin
will be connected to the router and won’t be able to receive
commands from your device. If needed, you can turn off
your home network temporarily so Origin won’t detect and
automatically connect to it; Origin will drop back into Direct
Connect mode automatically. Another way to do this is to
move Origin far enough away from your router so that it does
not detect it. Another way is to use the Resetting WiFi USB
Key Action. To do this, you’ll need a USB thumbdrive. Refer to
Appendix C for more information.
The information in this manual is accurate as of July 1, 2024. For more helpful tips and up-to-the-minute information, visit celestron.com/origin and navigate to the FAQ tab.
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