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SYMPTOM PROBABLE CAUSE CORRECTION
1. Softener Fails to
Regenerate
Automatically
Power supply plugged into intermittent
or dead power source
Connect to constant power source
Disconnected meter cable Reconnect cable
Improper control valve programming Reset program settings
Defective power supply Replace power supply
Meter is dirty or defective Clean or replace meter assembly
Defective Drive motor Replace motor
2. Regeneration at
Wrong Time
Time of day improperly set, due to
power failure
Reset time of day programming
and install 9-volt battery.
Regeneration time set improperly Reset regeneration time program-
ming
3. Loss of Capacity
Increased raw water hardness Increase hardness setting or de-
crease days between regeneration
Keep brine tank full of salt at all
times. Clean it yearly. Salt may be
bridged. If using a salt grid plate,
Resin fouling
it. Clean the resin and prevent
future fouling.
Poor distribution, channeling (uneven
bed surface)
Call dealer. Check backwash flow.
Internal valve leak Call dealer. Replace spacers, seals
and / or piston
Resin age Call dealer. Check for resin oxida-
tion caused by chlorine. Mushy
resin.
Resin loss Call dealer. Check for correct bed
depth. Broken distributor tube. Air
or gas in bed: well gas eliminator.
Loose brine line.
4. Poor Water Quality
Check items listed in #1, #2, and #3
Bypass valve open Close bypass valve.
Channeling Check for too slow or high service
flow. Check for media fouling.
5. High Salt Usage
High salt setting
Excessive water in brine tank See symptom #7
Constant flow through the unit Indicates plumbing leak (e.g. toilet
tank)
Lower hardness setting or increase
days between regeneration.
TROUBLESHOOTING
Chandler Systems
44
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