Page 32 of 40 IRIS Touch Engineering Manual Version 1.4
Connected: Confirms the dialler is connected to the Ethernet network.
Not Connected: The dialler is currently not connected to the Ethernet network; check the
Ethernet cable and cabling all the way through to the other end (Router / Switch).
The IRIS Touch will check the Dialler IP address is valid as set either by DHCP or manually for
the network you are connecting to.
Successful: Dialler successfully polled to the monitoring centre (ARC) IRIS Secure Apps system
over the Ethernet network.
Polling disabled: Configured not to poll over the Ethernet network; check ARC IP address and
account number are still entered.
Connection failed: Failed to connect to ARC over the Ethernet network; check the ARC IP
address is correct, confirm Ethernet router external WAN connection and firewall setup.
Connection made, poll fail: Connected to the ARC IRIS Secure Apps but was rejected; check
correct account number has been setup at ARC IRIS Secure Apps and that correct account
number is entered in dialler.
Connection made, authentication failed: Connected to the ARC IRIS Secure Apps but was
rejected due to invalid security key; check correct account number entered in dialler. If a
replacement dialler was installed the ARC will need to perform a ‘Reload Parameters’ on the
IRIS Secure Apps web interface.
Successful: Ethernet SIA level 3 test alarm reported successfully to ARC.
Connection failed: Failed to send alarm to ARC over Ethernet network; check with ARC.
Registered: Dialler is connected to the GSM/3G network.
Not registered: The dialler is not registered to the GSM/3G network; check SIM card is
enabled and inserted correctly into the SIM card holder, also check antenna and signal
strength are connected and above minimum signal strength.
Indicates current signal strength, which is recommended to be above 10 for reliable
communications; if below the minimum required either move the dialler or antenna to gain
better coverage or fit an external high gain GPRS/3G antenna.
Successful: Dialler successfully polled to the monitoring centre (ARC) IRIS Secure Apps system
over the GPRS/3G network.
Polling disabled: Configured not to poll over GPRS/3G network; check ARC IP address and
account number are still entered.
Connection failed: Failed to connect to ARC over GPRS/3G network; check the ARC IP address
is correct, and confirm SIM card is enabled for GPRS/3G machine to machine data (M2M) with
the SIM card provider.
Connection made, poll fail: Connected to the ARC IRIS Secure Apps but was rejected; check
correct account number has been setup at ARC IRIS Secure Apps and that correct account
number entered in dialler.
Connection made, authentication failed: Connected to the ARC IRIS Secure Apps but was
rejected due to invalid security key; check correct account number entered in dialler, and if a
replacement dialler was installed the ARC will need to perform a ‘Reload Parameters’ on the
IRIS Secure Apps web interface.
Successful: GPRS/3G SIA level 3 test alarm reported successfully to ARC.
Connection failed: Failed to send alarm to ARC over GPRS/3G network; check with ARC.
To Next Page
Loading...