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TROUBLESHOOTING
Technical Support
If you have a question about the CI-340features and functions, first look in the CI-340 Instruction
Manual. If you cannot find the answer, you can access troubleshooting information and the CI-340
Product Support Forum at:
https://www.cid-inc.com/support/CI-340/
Questions can also be directed to a Technical Support Representative located in your country. CID Bio-
Science, Inc. is committed to provide customers with high quality, timely technical support. Technical
support representatives are to answer your technical questions by phone or by e-mail at support@cid-
inc.com. Please use the serial number of your instrument as the subject line of the email.
CID Bio-Science, Inc.’s contact information:
CID Bio-Science, Inc.
1554 NE 3
rd
Ave
Camas, WA 98607 USA
Phone: 800-767-0119 (U.S. and Canada)
360-833-8835
Fax: 360-833-1914
Internet: http://www.cid-inc.com
E-mail: support@cid-inc.com
Customer Service
Customer Service Representatives answer questions about specifications and pricing, and sell all of the
CID Bio-Science, Inc. products. Customers sometimes find that they need CID Bio-Science, Inc. to
upgrade, recalibrate or repair their system. In order for CID Bio-Science, Inc. to offer these services, the
customer must first contact us and obtain a Return Merchandise Authorization (RMA) number. Please
contact a customer service representative for specific instructions when returning a product.
FAQs
If there are any questions about the CI-340, please check the Frequently Asked Questions located on the
support page at http://www.cid-inc.com/support
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