Name: Cisco 500 Series
Brand: Cisco
Rating: 4 (1 reviews)

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Solution

• Make sure the audio on your intended call device is turned up.

• Make sure that the Mobile source is selected on the base. The source LED shows solid white when

it is selected.

• Try re-pairing the multibase to your call device. Press and hold the Bluetooth button at the back of the

base for four seconds. Press the Bluetooth button twice to put the base into pairing mode and select

Cisco Headset from your call device settings menu.

Wireless Battery Issues

Headset Doesn't Charge

Problem

Your Cisco Headset 560 Series doesn't charge when placed on the base.

Solution

• Make sure that your headset is properly seated on the base. When the headset is properly seated, the

LED shows solid white. When charging, the LEDs on the base light up in sequence from left to right. When

the headset is fully charged, all five battery indicator LEDs show solid white.

• Check that your base is plugged into a reliable power source.

Headset Does Not Hold a Charge

Problem

The wireless headset is not holding a full charge.

Solution

Your Cisco Headset 560 Series is designed to hold its charge for up to 8 hours of continuous use. If your headset

battery seems weak or defective, contact your IT department.

Report Headset Issues Through Your Cisco IP Phone

You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report

problems to your administrator. The PRT also logs information about your headset. If you see a message that

the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator.

Procedure

Step 1 Press Applications .

Step 2 Select Phone information > Report problem.

Troubleshooting and Maintenance

Wireless Battery Issues

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