Name: Cisco 500 Series
Brand: Cisco
Rating: 4 (1 reviews)

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Before you begin

You need Google Chrome version 92 or later to access this feature.

Procedure

Step 1 Connect your headset to a USB port on your computer.

Step 2 In Google Chrome, go to https://upgrade.cisco.com/accessories.

Step 3 Click Next and select your headset in the pop-up window.

Step 4 Do one of the following:

• Select the most recent firmware version from the cloud.

• Upload an older firmware version from your PC desktop.

Step 5 Click Start Upgrade.

Check Your Headset Firmware on On-Premises Phones

You can check your headset software on any supported Cisco IP Phone.

Procedure

Step 1 Press Applications .

Step 2 Select Accessories.

Step 3 Highlight Cisco Headset and press Show detail.

Check Your Headset Firmware on Multiplatform Phones

You can check your headset software on any supported Cisco IP Phone.

Procedure

Step 1 Press Applications .

Step 2 Select Status > Accessories.

Step 3 Highlight Cisco Headset and press Show detail.

Check Your Headset Firmware on Cisco Jabber

You can check your Cisco headset firmware on Cisco Jabber version 12.8 or later.

Troubleshooting and Maintenance

Check Your Headset Firmware on On-Premises Phones

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