Name: Cisco 500 Series
Brand: Cisco
Rating: 4 (1 reviews)

To Next Page

To Previous Page

Solution

This is a known limitation in the Cisco Headset 500 Series with Firmware Release 1.0(2) or older. Update your

headset firmware to the latest firmware release.

Your Headset and Base Won't Pair

Problem

Your headset is seated in the wireless base but they have not paired. The headset and battery indicator LEDs

on the base flash rapidly. It should take no longer than 10–12 seconds for the headset and base to pair.

Solution

Power cycle the headset.

1. With the headset off the base, press and hold the Call button for 4 seconds until the LED on the

headset is off.

2. Seat the headset back on to the base. The headset automatically turns on and pairs with the headset base.

If the headset does not have the most recent software load, the headset will begin to update.

Note

Base with Y-Cable Doesn't Work

Problem

The Cisco Headset 560 Series with standard base or multibase does not work when plugged into a Cisco IP

Phone with the Y-cable.

Solution

• Check that all Y-cable connectors are plugged into the appropriate ports on the phone.

• Phone: AUX port and headset port

• Base: USB port

• For on-premises phones, check that Connect e-hook headset is selected in Applications > Admin

settings > Aux port.

Conference Feature Issues on Your Cisco Headset 560 Series

Problem

Your headset or base doesn't enter conferencing mode when you try to add a guest headset.

Troubleshooting and Maintenance

Your Headset and Base Won't Pair

Other manuals for Cisco 500 Series

Questions and Answers:

Need help?

Do you have a question about the Cisco 500 Series and is the answer not in the manual?

General