Procedure
Step 1 Tap the device name in the upper left corner of your device and select the Settings application.
Step 2 Select Issues and diagnostics.
Step 3 Press Send logs.
Maintain Your Cisco Headset 500 Series
Many headset-related issues may stem from using out-of-date firmware. You can check and update your
headset firmware on any supported Cisco IP Phone or with the latest version of Cisco Jabber.
Update Your Cisco Headset Firmware With a Cisco IP Phone
You can update your headset software on any supported Cisco IP Phone. During a headset firmware upgrade,
you can view the progress on your phone screen.
During the update, the LEDs on the Cisco Headset 560 Series base blink in sequence from left to right. After
the software upgrade completes successfully, the LEDs return to their idle state.
Procedure
Step 1 Connect your headset to a Cisco IP Phone.
Step 2 If the headset does not automatically begin to update, restart the phone. The phone downloads the latest
headset version file when the phone restarts and uploads it to the headset.
Update Your Headset Firmware on Cisco Jabber
You can update your headset software on any computer running Cisco Jabber version 12.5 or later. Jabber
automatically begins the update process if a new firmware release is available.
Jabber version 12.9 or later displays the headset update progress.
During the upgrade, the LEDs on the Cisco Headset 560 Series base blink in sequence from left to right. After
the software upgrade completes successfully, the LEDs return to their idle state.
Procedure
Step 1 Connect your headset via the USB cable to a computer running Cisco Jabber.
Step 2 Follow the on-screen instructions.
Troubleshooting and Maintenance
10
Troubleshooting and Maintenance
Maintain Your Cisco Headset 500 Series
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