Cisco IP Phone Cannot Obtain IP Address 307
Phone Reset Problems 307
Phone Resets Due to Intermittent Network Outages 307
Phone Resets Due to DHCP Setting Errors 307
Phone Resets Due to Incorrect Static IP Address 308
Phone Resets During Heavy Network Usage 308
Phone Does Not Power Up 308
Phone Cannot Connect to LAN 308
Audio Problems 309
No Speech Path 309
Choppy Speech 309
General Telephone Call Problems 309
Phone Call Cannot Be Established 309
Phone Does Not Recognize DTMF Digits or Digits Are Delayed 310
Feature Troubleshooting 310
ACD Call Information Missing 310
Phone Doesn't Show ACD Softkeys 310
Call Doesn't Record 311
An Emergency Call Doesn't Connect to Emergency Services 311
Presence Status Doesn't Work 312
Phone Presence Message: Disconnected from Server 312
Phone Cannot Access BroadSoft Directory for XSI 312
Cannot Access DND or Call Forwarding Settings on the Phone 313
Phone Display Problems 313
The Font is Too Small or Has Unusual Characters 313
Phone Screen Displays Boxes Instead of Asian Characters 314
Softkey Labels are Truncated 314
Phone Locale is Not Displayed 315
Report All Phone Issues from the Phone Web Page 315
Report a Phone Problem Remotely 316
Troubleshooting Procedures 316
Check DHCP Settings 316
Verify DNS Settings 317
Additional Troubleshooting Information 317
Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
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